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  • While 75% of UK contact centres use IVR for call routing, for most this simply means a variant of pressing 1 for sales and 2 for service. Predictive intelligent routing means you can personalise servi ...
  • Cyber-attacks can cause major disruption to your services, have devastating effects on consumer trust, and can ruin the integrity of your businesses’ information. But what you may not know is how cybe ...
  • The Contact Centres & Customer Service Summit, taking place on the 29th & 30th of April, at the Radisson Hotel & Conference Centre, London Heathrow is a highly focused event that brings together innov ...
  • The world of Call & Contact Centres is ever evolving! Sometimes the pace of change can be overwhelming, and we struggle to focus on what matters most. This year for the 1st time The Forum will host FO ...
  • With insights built on hard data, the 21st annual edition of "The UK Contact Centre Decision-Makers' Guide" is the largest and most comprehensive study of UK customer contact operations. Covering digi ...
  • “The 2023-24 UK Customer Experience Decision-Makers' Guide” is based on hundreds of surveys with UK businesses, and thousands of interviews with British consumers. Survey participants will exclusively ...
  • Communication software and cloud solutions provider Daktela, becomes the first call centre as a service (CCaaS) provider to integrate ChatGPT directly into their platform. This implementation is made ...
  • At a time when 1 in 3 consumers (60%) have switched brands due to negative contact centre experiences— it’s time to take action.  Promote your agents to brand guardian status with the power to enhance ...
  • Starting in February 2023…We will be launching our CXFO Masterclass series! The workshops will be held at various venues across the UK and will cover a range of hot topics and challenges currently bei ...
  • We are Oxus.AI, a Vilnius-based startup aiming to bring the advantages of speech analytics to customer support and sales teams working in ANY language!
  • SECURE, DEPENDABLE, AFFORDABLE, KNOWLEDGEABLE We are all that you would want to handle your customer support, contact center, DME, Home Care, transcription, Software and networking back office needs! ...
  • Calling ALL jobseekers… Are you looking for a new job in the ICT sector? Keen to find out what else is out there? Look no further than…Comms Business Jobs! Comms Business Jobs is a specialist recruitm ...
  • Twenty-some months into this new world of working, it’s clear that tools and processes designed for office-based teams aren’t effective for hybrid (home/office) work environments: whether it’s spreadi ...
  • Britannic Technologies will be presenting at ‘Call and Contact Centre Expo’ on how to build an effective customer interaction suite with automation and AI technology. You will gain insight on how to m ...
  • Call and Contact Centre Expo Returns to the ExCeL

    16 Nov 2021 Call and Contact Centre Expo
    16th & 17th November 2021 - ExCeL, London Organisers of the Call and Contact Centre Expo are pleased to open the doors of the ExCeL, London to thousands of contact centre professionals today for the s ...
  • When it comes to communications, having too many apps might be doing more harm than good. The result is lower workplace morale and productivity, which hinders your organisation's ability to deliver ou ...
  • The future of customer experience

    10 Jun 2021 RingCentral
    This guide to building your business around the customer by RingCentral is an essential read for 2021, as experience will make or break your company.
  • Just how important is employee experience? RingCentral look at how happy employees make happy customers, technology overhwelm and more in this free ebook.
  • The use of digital channels for customer service is becoming more widespread and offers many advantages: time saving, alignment with customer habits, and access to the history of interactions.  In thi ...
  • Every year, ContactBabel carries out a survey of over 200 UK companies, looking at CX activities, strategies and benchmarks. The result is “The UK Customer Experience Decision-Makers’ Guide”. To whet ...