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Next Customer Experience Summit is coming to Manchester!
Alright, Manchester?
We know previously we've only catered to London-based customer experience experts, and we want to make it up to you by bringing our Next Customer Experience Summit to The NORTH!
On 15th July, 100 customer experience leaders will decent upon Voco, Manchester for a full day of networking, delicious food (most importantly), meeting new suppliers and learning from the very best in Customer Experience.
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Reg & Breakfast: 8:30
First session start: 9:30
First break: 10:50 to 11:20
Lunch: 12:45 to 13:40
Third break: 15:00 to 15:30
Conference finish: 16:30
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Networking with other local Customer Experience Professionals
Get stuck in and mingle with other customer experience pros, decision-makers, and industry pioneers.
Whether you’re after fresh ideas, new partnerships, or to hear from leading brands, this is the place to make big connections and help you shape the future of Customer Experience.
Don’t be daft—get yourself there!
Good food, great company and exceptional connections
Connect with local customer experience pros, decision-makers, and industry leaders while enjoying breakfast, hot drinks, lunch, and snacks throughout the day.
Whether you're after fresh ideas, new partnerships, or to hear from top brands, this is your chance to make valuable connections.
A full day of top-tier Customer Experience content
If there's one thing we pride ourselves in, it's bringing the very best in the business to all of our shows, and this is no exception.
We've got incredible speakers lined-up to ensure you leave with your head brimming with new ideas, strategies and a fresh outlook on Customer Experience.
Stay tuned for speaker announcements, coming soon!
CX & AI:
We’ll explore how AI can revolutionise your customer experiences, from integrating solutions like chatbots and predictive analytics, you’ll discover how to personalise interactions, and drive customer satisfaction. Expect to learn from the experts who are leading the way and how they have applied AI for seamless integration.
Customer-centric initiatives:
Customers are at the heart of everything, and we’ll be looking at how you can deliver best practices so that you build a truly customer-centric business. From gathering meaningful feedback to implementing initiatives that prioritise customer needs at every touchpoint, you’ll learn how to cultivate a customer-first culture. Experts will share insights on how they have built a customer-focused approach so that you can do the same.
Enhancing the customer journey:
Delivering an exceptional customer journey can be difficult, and we’ve got the experts who’ll share how you can do this, and they’ll make it look easy! We’ll be looking at how to identify pain points, streamline processes, and create seamless and delightful experiences across all channels. You’ll go away with ideas for journey mapping, omnichannel strategies and leveraging technology to elevate your customer interactions.
Interested in Sponsoring?