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28 Mar 2024

Contact Centres & Customer Service Summit

Contact Centres & Customer Service Summit

The Contact Centres & Customer Service Summit, taking place on the 29th & 30th of April, at the Radisson Hotel & Conference Centre, London Heathrow is a highly focused event that brings together innovative solution providers with industry professionals, for a day of networking opportunities to build valuable business relationships.

At Forum Events we understand that your time is precious, valuable, and limited. Tell us who you want to meet, and we will handle all the details, designing a personalised itinerary of one-to-one meetings based on your preferences and projects.

As an attending delegate, your pass is completely free, and will include: a pre-arranged itinerary of meetings, full hospitality including meals & refreshments, multiple networking opportunities, seminars, personalised attendance options to suit your schedule, overnight accommodation, and a gala dinner with entertainment. Watch our buyer experience video to see what you can expect.

Book here >>>

You will also have the opportunity to attend our educational seminar programme brought to you by insightful thought leaders - The seminar programme will include:

Seminar 1:

“The elevated experience: how to rocket launch your customer experience & your team at the same time!”  

Presented by: Daniel Lewis, Entrepreneur, Customer Experience Expert 

Seminar 2:

“Voice of the Contact Centre Consumer 2024” 

Presented by: Stephen Yap, Research Director - CCMA 

Seminar 3: 

“The true potential of AI in customer service - beyond just chatbots?”  

Presented by: Balroop Bhogal, Senior Solutions Engineer – Freshworks, William Lynch, Lead AE - Freshworks 

Fireside Chat:

Hosted by: Sally Greenaway, Director Customer Experience – PremierCX,

Guest: Chris Nicholson, Contact Transformation Manager – Riverside Housing 

Simply register your FREE pass via our short booking form or contact Lucia Alio on or 01992 374068.


As an industry supplier you will be introduced to an audience of pre-qualified, senior decision makers who have specifically requested to meet with you, would like to discuss your available products & services, and are pro-actively looking for solutions for their upcoming projects.

Your package will include: a schedule of 1-2-1 meetings, stand with electrics, furniture and name board, all meals & refreshments throughout, detailed information on attending delegates, your company logo included in marketing material, website, and social media marketing for the event, Overnight accommodation, and a gala dinner with entertainment. – Watch our supplier experience video to learn more.

Buyers attending are looking for solutions in the following areas:

  • Artificial Intelligence
  • Agent Coaching & Monitoring
  • Automated Customer Satisfaction Survey
  • Call Centre Technology
  • Knowledge Management
  • Customer Experience Surveys
  • Customer Insight Collection & Analysis
  • Self Service & Webchat
  • CRM
  • Benchmarking
  • Speech Analysis
  • Workforce Management Optimisation

And much more…

If you are a supplier, for more information on cost packages, contact Mark Connell on 01992 374083 /



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