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2024 Seminar Programme

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Join us for 2 days of packed content where we'll explore three primary themes with 10 sub-tracks that showcase the latest strategies, solutions, technologies and ideas for CX and contact centre professionals.

Make sure you click and drag across to see the full agenda for each theatre

Look out for more sessions to be announced soon...

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Keynote Theatre

Sponsored by:

nice

  1. Contact Centre 2.0: The evolving workforce
    Keynote Theatre
    • Employee Engagement & Agent Support
    • Operations
    • Leadership
    As customer needs shift and technology advances, new roles are emerging that are transforming both customer and employee experiences. From AI supervisors to omnichannel experts, discover how these cha ...
    Chairperson
    Martin Teasdale
    Martin Teasdale, Founder - Get out of Wrap
    Speakers
    Chantal Mitchell
    Chantal Mitchell, Customer Experience Manager - Vivid
    Jo Garland
    Jo Garland, Director, Customer Engagement EMEA - The LEGO Group
  2. Brought to you by NICE
    Keynote Theatre
     
  3. How to make your customer experience SING
    Keynote Theatre
    • Employee Engagement & Agent Support
    • Customer Service
    • Customer Experience
    How do you make your customer Experience SING? We know that CSAT results are on the decline and in this session we explore some of the data that underpins this and how the Key CX roadblocks contribute ...
    Speakers
    Garry Gormley
    Garry Gormley, Founder - FAB Solutions
  4. How contact centres can demonstrate their value
    Keynote Theatre
    The spotlight is on the contact centre. It’s the beating heart of any organisation, with customer insight, business-leading approaches to DEIB and wellbeing, and the ability to generate genuine busine ...
    Speakers
    Kate Law
    Kate Law, Membership & Learning Director - CCMA
  5. Press 1 for staff retention: Eight authentic ways Emotional Intelligence will help create call centre careers
    Keynote Theatre
    • Employee Engagement & Agent Support
    • Operations
    • Leadership
    What if call centre agents could master their well-being through emotional intelligence (EQ), developing this crucial skill on their own terms and at their own pace? The result: a frontline team of he ...
    Speakers
    Sandra Thompson
    Sandra Thompson, Founding Director - The Ei Evolution
  6. Microsoft Teams and Contact Centre, Understanding Your Options
    Keynote Theatre
    • Digital Transformation
    • Omni-Channel
    Microsoft Teams continues to grow massively, with 320 million MAU and 20 million Teams Phone users. One of the most complex questions when moving to Teams Phone is what to do with the Contact Centre? ...
    Speakers
    Tom Arbuthnot
    Tom Arbuthnot, Co-Founder - Empowering.Cloud
  7. How I Hacked Your Call Centre - Tales from a Social Engineer
    Keynote Theatre
    • Workforce Management
    • Employee Engagement & Agent Support
    • Digital Transformation
    Max is a seasoned ethical hacker with a special interest in social engineering and a strong track record for hacking the human side of cyber security. Join him as he recounts tales of impersonating bo ...
    Speakers
    Max Corbridge PCSP
    Max Corbridge PCSP, Head of Adversary Simulation - JUMPSEC
  8. Navigating GenAI with Ethics
    Keynote Theatre
    • Digital Transformation
    • AI
    • Customer Experience
    How can you navigate the path to secure innovation in the world of GenAI? Where can GenAI create true value and where does it fail? How can we make sure to use it safely and be compliant? In this pres ...
    Speakers
    Stephen Alstrup
    Stephen Alstrup, Professor in Algorithms - Department of Computer Science, University of Copenhagen
Future of the Contact Centre Theatre

Sponsored by:

spinklr

  1. Next-Gen, AI-Driven CCaaS, straight from the horses mouth
    Future of the Contact Centre Theatre
    • Digital Transformation
    • Customer Service
    • AI
    · Experience tailored customer care solutions crafted by AI, ensuring personalized and effective support · Optimise your customer service operations with AI-driven automation, streamlining processes f ...
    Speakers
    Andrew Pattie
    Andrew Pattie, CX Solutions Director - Sprinklr
  2. Using your brain® - The smart ways to get the best from Artificial Intelligence
    Future of the Contact Centre Theatre
    • Employee Engagement & Agent Support
    • AI
    • Customer Experience
    This session will separate hype from reality, danger from safety and discuss how some of the world’s largest organisations are using leading AI services to lower costs and increase revenues, whilst ac ...
    Speakers
    Sean Taylor DL
    Sean Taylor DL, CEO - Content Guru
  3. Next-Gen CX: The future of your contact centre
    Future of the Contact Centre Theatre
    • Digital Transformation
    • Customer Experience
    • Leadership
    Join us at the Call and Contact Centre Expo for an insightful session led by Five9, a leader in cloud contact centre solutions. In this session, former Gartner analyst and now chief evangelist at Five ...
    Speakers
    Steve Blood
    Steve Blood, VP of Market Intelligence and Evangelism - Five9
  4. Why 100% coverage = 100% confidence: Make AutoQA work for you
    Future of the Contact Centre Theatre
    • AI
    • Customer Experience
    • Data & Analytics
    Heading into 2025, if your contact centre is still relying on random sampling for your QA, you’re missing out on the bigger picture. Moreover, you could be missing critical interactions affecting your ...
    Speakers
    Chris Mounce
    Chris Mounce, Product and Training Specialist - EvaluAgent
  5. How Generative AI is forging the future of CX and transforming the Contact Centre
    Future of the Contact Centre Theatre
    • Digital Transformation
    • AI
    • Data & Analytics
    In today’s Contact Centre, many departments are infusing AI across not one, but all areas of the customer journey, pioneering transformation by propelling some of the world’s most engaging customer an ...
    Speakers
    Yoel Goldenberg
    Yoel Goldenberg, Senior Vice President, Product Management - Uniphore
  6. “Skip the website, I’ll just call.” How Personalized AI Agents Will Become Your Primary Customer Contact Method
    Future of the Contact Centre Theatre
    • Customer Service
    • AI
    • Customer Experience
    AI Agents are becoming as important for customer communication as maintaining a website or mobile app. Why? Because conversations between consumers and businesses are slated to increase 10x over the n ...
    Speakers
    Axel Dittmann
    Axel Dittmann, Chief Evangelist - Parloa
  7. Brought to you Onepilot
    Future of the Contact Centre Theatre
     
Connected Contact Centre Theatre
  1. Brought to you by Microsoft
    Connected Contact Centre Theatre
     
  2. Revolutionising Contact Centres: The Strategic Impact of Proprietary AI at Dialpad
    Connected Contact Centre Theatre
    • Customer Service
    • AI
    • Operations
    Step into the future of contact centre operations with Dialpad’s cutting-edge AI, DialpadGPT. In this session, explore the broader implications of AI in reshaping the landscape of customer service and ...
    Speakers
    Sid Farmiloe
    Sid Farmiloe, Senior Solutions Engineer - Dialpad
  3. Listen, Understand, Act: Transforming Agent-Customer Interactions with AI
    Connected Contact Centre Theatre
    • Employee Engagement & Agent Support
    • Customer Experience
    • Data & Analytics
    While chatbots are becoming more effective at handling straightforward customer queries, human agents are left handling the most challenging problems. Contact centre calls are becoming longer and more ...
    Speakers
    Simon Black
    Simon Black, COO - Creovai
  4. Brought to you by Callminer
    Connected Contact Centre Theatre
     
    Speakers
    Mark Lockyer
    Mark Lockyer, Director of International Sales - CallMiner
  5. The Future of Contact Centres: Taking Command of AI, Security, and CX
    Connected Contact Centre Theatre
    Bandwidth’s research shows that 85% of enterprise IT leaders feel concerned about their contact centre security, and 92% of enterprise IT leaders plan on adopting Artificial Intelligence technologies ...
    Speakers
    Mehmet Hussein
    Mehmet Hussein, Director, Solutions Engineering - Bandwidth
  6. Brought to you by Calabrio
    Connected Contact Centre Theatre
     
    Speakers
    Ed Creasey
    Ed Creasey, Vice President of Solution Engineering - Calabrio
  7. The challenges facing buyers in an AI-driven world
    Connected Contact Centre Theatre
    • AI
    • Customer Experience
    • Omni-Channel
    The Knowledge Group (TKG) will explain the challenges organisations are facing when engaging the technology services market for AI solutions to solve their business challenges. Attendees will have the ...
    Speakers
    Spencer Brooks
    Spencer Brooks, Group Managing Director and Co-Founder - The Knowledge Group
Contact Centre Technology Theatre

Sponsored by:

genesys

  1. Brought to you by Genesys
    Contact Centre Technology Theatre
     
  2. Best Practices for AI in Customer Service: Realising the Vision of an Effortless Customer Experience
    Contact Centre Technology Theatre
     
    Speakers
    Julien Rio
    Julien Rio, AVP, International Marketing - RingCentral
  3. AI-Powered Transformation: Navigating the Road to Excellence
    Contact Centre Technology Theatre
    • Employee Engagement & Agent Support
    • AI
    • Customer Experience
    Discover how AI is revolutionizing the industry as we journey through its evolution and navigate its pitfalls and limitations in the quest for excellence. From chatbots to advanced data analytics, AI- ...
    Speakers
    Martin Taylor
    Martin Taylor, Deputy CEO - Content Guru
  4. Brought to you by Talkdesk
    Contact Centre Technology Theatre
     
  5. Brought to you by Puzzel
    Contact Centre Technology Theatre
     
  6. Embrace The Uncertainty: How AI enriches the Contact Center Experience
    Contact Centre Technology Theatre
    • Employee Engagement & Agent Support
    • Digital Transformation
    • AI
    A false dichotomy: It’s not “Us vs. Them” it’s “Us & Them” Using the right AI enriches the agent experience which improves the customer experience. In any new technology era uncertainty can prevent ad ...
    Speakers
    JC Durbin
    JC Durbin, jc.durbin@ardanis.com - Ardanis
  7. From Successfully Managing to Exceeding your Customer Expectations
    Contact Centre Technology Theatre
    • Customer Service
    • Operations
    • Customer Experience
    Successfully managing your customers' expectations is one of the main focuses when it comes to delivering an exceptional experience to your clients. You can have everything in place in order to provid ...
    Speakers
    Pierre Bauzee
    Pierre Bauzee, Customer Experience Consultant and Trainer, Founder - Beyond Satisfaction
Customer Experience Transformation Theatre

Sponsored by:

nextiva

  1. Unlock value from AI-enhanced CX: Strategies you can put to work today
    Customer Experience Transformation Theatre
    • AI
    • Customer Experience
    • Omni-Channel
    The excitement surrounding artificial intelligence (AI) continues to grow, affecting every industry. Customer experience (CX) leaders face increasing pressure to showcase their progress in leveraging ...
    Speakers
    David Paulding
    David Paulding, VP, International - Nextiva
    Edwin Marqulies
    Edwin Marqulies, Chief Evangelist - Nextiva
  2. AI for CX: Evolution, Not Extinction
    Customer Experience Transformation Theatre
    • Employee Engagement & Agent Support
    • AI
    • Customer Experience
    In the rapidly evolving landscape of customer service, staying ahead means embracing cutting-edge technology while retaining the human touch. Join Samantha Haylor from Daktela to explore how integrati ...
    Speakers
    Samantha Haylor
    Samantha Haylor, UK Managing Director - Daktela
  3. Mastering Generative AI: CX leading the way to Innovation at Scale
    Customer Experience Transformation Theatre
    • Digital Transformation
    • AI
    • Customer Experience
    Enterprises striving to scale AI face fragmented initiatives, security risks, and inconsistent standards. As Customer Service leaders, you are ahead of the curve and likely on a journey towards scalin ...
    Speakers
    Gaurav Mathur
    Gaurav Mathur, CEO, EMEA - Kore.ai
  4. Brought to you by Verint
    Customer Experience Transformation Theatre
     
  5. Brought to you by 8x8
    Customer Experience Transformation Theatre
     
  6. Brought you you by Intercom
    Customer Experience Transformation Theatre
     
  7. No One Gets Fired for Choosing Salesforce CRM—But the Wrong Microsoft Teams Contact Centre Could Cost You
    Customer Experience Transformation Theatre
    • Employee Engagement & Agent Support
    • AI
    • Customer Experience
    In this session, Jon Zoltie will guide you through the five critical questions you need to ask, and the essential details you must grasp before making a decision. Join us to discover: • How to avoid " ...
    Speakers
    Jon Zoltie
    Jon Zoltie, Contact Centre Specialist - AudioCodes
Digital CX Theatre

Sponsored by:

cisco

  1. Expect the unexpected – How to adapt to rapid change​
    Digital CX Theatre
    • Digital Transformation
    • Operations
    • Customer Experience
    In today's modern world, the one thing that is guaranteed is that things outside of your control will happen. This can have a massive impact on customer experience and the functional operation of the ...
    Speakers
    Joseph Pratten
    Joseph Pratten, CX Sales Specialist - Webex by Cisco
  2. Revolutionising Customer Experience: How AI is Transforming the Contact Centre
    Digital CX Theatre
    • Digital Transformation
    • AI
    • Customer Experience
    In this engaging session, discover how AI is reshaping the landscape of contact centres. Learn from Five9’s experts about the latest advancements in AI technology and how they are driving efficiency, ...
    Speakers
    Thomas John
    Thomas John, Regional Vice President of Channel Sales - Five9
  3. Leveraging Digital Capabilities to drive Inclusive Society Through Seamless Customer Experience
    Digital CX Theatre
    • Digital Transformation
    • Customer Service
    • Customer Experience
    Xceed Contact Centre and the Egyptian government collaborated on a digital transformative initiative to revolutionize communication for Egypt’s Deaf and Mute community. The government-owned, Xceed-ope ...
    Speakers
    Rasha Ezzeldin
    Rasha Ezzeldin, Sales & Marketing Director - Xceed
  4. Brought to you by Pindrop
    Digital CX Theatre
     
  5. Delivering Strengths Based Agent Coaching with AI insights
    Digital CX Theatre
    • Employee Engagement & Agent Support
    • AI
    • Leadership
    In this session, Scorebuddy’s Founder and CEO will explore how strengths-based agent coaching, empowered by AI-driven insights, can revolutionise performance management in contact centres. Attendees w ...
    Speakers
    Derek Corcoran
    Derek Corcoran, Founder & CEO - Scorebuddy
  6. The future of Customer Connection: Empowering the human touch in an AI world Brought to you by Sanas
    Digital CX Theatre
    • Digital Transformation
    • AI
    • Customer Experience
    This session will explore how cutting-edge AI technology is revolutionizing the contact center landscape to elevate experiences by empowering employees. Sanas is pushing the boundaries of AI by unlock ...
    Speakers
    Anant Singh
    Anant Singh, Vice President of Go-to-Market - Sanas
Training, Leadership & Culture Zone

Sponsored by:

daktela

  1. Effective Benchmarking Workshop: Real customer operation benchmarking
    Training, Leadership & Culture Zone
    Shrinkage, attrition, and service levels are key operating assumptions which need to be better understood. Move away from lazy “industry standard” assumptions for metrics which can be hugely variable. ...
    Speakers
    Chris Rainsforth
    Chris Rainsforth, Director of Learning & Innovation - The Forum
    Dave Vernon
    Dave Vernon, Director of Membership & Best Practice - The Forum
    Phil Anderson
    Phil Anderson, CEO - The Forum
  2. Operational Effectiveness Workshop: Creating a learning culture
    Training, Leadership & Culture Zone
    Improve your operational effectiveness along with key strategic decisions and the develop your influencing skills. Learn how the Planning and Improvement cycle can be used to create and implement your ...
    Speakers
    Chris Rainsforth
    Chris Rainsforth, Director of Learning & Innovation - The Forum
    Dave Vernon
    Dave Vernon, Director of Membership & Best Practice - The Forum
    Phil Anderson
    Phil Anderson, CEO - The Forum
  3. Strategy. Culture. Colleagues. Customers. Operations.
    Training, Leadership & Culture Zone
    Come and discover the keys for contact centre leaders to create a contact centre operation that will deliver business success. Covering strategy considerations, culture creation, colleague happiness, ...
    Speakers
    Mel Lomax
    Mel Lomax, Awards & Accreditations Manager - CCMA
Keynote Theatre

Sponsored by:

nice

  1. Raising Standards in Customer Operations
    Keynote Theatre
    • Workforce Management
    • Customer Experience
    • Data & Analytics
    Hear how organisations are driving understanding and learning from their resource planning teams utilising The Forums Standards Benchmarking programme and framework. Members eBay and Legal and General ...
    Chairperson
    Phil Anderson
    Phil Anderson, CEO - The Forum
    Speakers
    Andy Doughty
    Andy Doughty, Head Of Business Planning - Legal & General
    Chris Clarke
    Chris Clarke, Global Head of Real Time - eBay
    Zoff Makda
    Zoff Makda, Head of Operational Resource Planning - Legal & General
  2. Contact Centre Metrics - vanity vs sanity - time for a metric overhaul?
    Keynote Theatre
    • Digital Transformation
    • Customer Service
    • AI
    Non delivery of metrics is creating stress and anxiety across every day in all roles in contact centres across this fair land. This session takes a look at the history and future of the Contact Centre ...
    Speakers
    Nerys Corfield
    Nerys Corfield, Director - Injection Consulting
  3. TREX - A roaring keynote
    Keynote Theatre
    • Employee Engagement & Agent Support
    • Operations
    • Leadership
    Introducing TREX - a new concept for our world. The TREX, once the dominant species in its environment, is back ! No longer confined to Jurassic park, the TREX now strides across our Contact Centre in ...
    Speakers
    Martin Teasdale
    Martin Teasdale, Founder - Get out of Wrap
  4. Elevating Customer Care for the Vulnerable
    Keynote Theatre
    • Employee Engagement & Agent Support
    • Operations
    • Customer Experience
    In today’s customer experience landscape, understanding and supporting vulnerable customers is more important than ever. We'll be exploring how to identify what makes a customer vulnerable and how you ...
    Chairperson
    Megan Jones
    Megan Jones, Editor - Call Centre Helper Magazine
    Speakers
    Helen Bellamy
    Helen Bellamy, Vulnerable Customer Specialist - Quilter
    Zain Rawji
    Zain Rawji, Vulnerable Customer Manager - Kroo Bank
  5. Using AI to drive your purpose
    Keynote Theatre
    • Digital Transformation
    • AI
    • Customer Experience
    Simplyhealth’s purpose is ‘to improve access to Healthcare for all in the UK’. This is a bold ambition, so this session will talk about WHY Simplyhealth is using AI and how it is helping the organisat ...
    Speakers
    Dan Eddie
    Dan Eddie, Customer Service Director - SimplyHealth & Denplan
  6. World Class Customer Experience with a Human Touch
    Keynote Theatre
    • Customer Service
    • Customer Experience
    Discover how developing advisors to build rapport, show empathy and connect with customers has resulted in an increase in c-sat, NPS and colleague experience. Keu Takeaways: a. Human connection is key ...
    Speakers
    Nicola Callan
    Nicola Callan, Founder and Director - Boost HR
  7. Young Consumers - The Reality
    Keynote Theatre
    • Customer Service
    • Omni-Channel
    For many years we have been told that the young generation has different requirements when it comes to how companies service and support them. They do not want to use voice channels, they don't believ ...
    Chairperson
    Chris de Souza
    Chris de Souza, Director of Business Consulting - CGI
Future of the Contact Centre Theatre

Sponsored by:

spinklr

  1. Brought to you by Sprinklr
    Future of the Contact Centre Theatre
     
  2. Proactive, real-time communications: Transform customer experiences with AI-powered digital messaging
    Future of the Contact Centre Theatre
    • Digital Transformation
    • AI
    • Omni-Channel
    Imagine a future where your organization doesn’t just respond to customer needs but anticipates them, identifying and addressing their requirements and needs before they even contact you. Join us as w ...
    Speakers
    Oliver Cooke
    Oliver Cooke, Technical Solutions Architect - Cisco
  3. The Role of Real-Time Speech AI in Enabling Future-Proof Proactive Customer Service Strategies
    Future of the Contact Centre Theatre
    • AI
    This session explores how real-time speech AI is transforming customer service by enabling businesses to anticipate and address customer needs proactively. Attendees will learn how AI-powered speech r ...
    Speakers
    Jean-Louis Queguiner
    Jean-Louis Queguiner, Founder & CEO - Gladia
  4. Attracting, recruiting, and retaining talent within your contact centre, utilising technology (but more importantly humans)
    Future of the Contact Centre Theatre
    • Employee Engagement & Agent Support
    • Operations
    • Leadership
    In today's highly competitive job market, finding and attracting the best talent for your contact centre can be incredibly challenging. Employers and hiring managers are constantly seeking innovative ...
    Speakers
    Mark Conway
    Mark Conway, Managing Director - CCP Recruitment
  5. Managing the EU AI Act and GDPR Compliance in Contact Centre
    Future of the Contact Centre Theatre
    • AI
    • Customer Experience
    • Data & Analytics
    This session focuses on managing AI risk levels and adhering to GDPR compliance within contact centres. We will explore various AI risk categories, from minimal risk tools to high-risk systems handlin ...
    Speakers
    Lynsey Hanson
    Lynsey Hanson, Global Data Protection Officer - Tenintel
Connected Contact Centre Theatre
  1. Brought to you by Microsoft
    Connected Contact Centre Theatre
     
  2. Brought to you by Vonage
    Connected Contact Centre Theatre
     
Contact Centre Technology Theatre

Sponsored by:

genesys

  1. Brought to you by Genesys
    Contact Centre Technology Theatre
     
  2. Brought to you by Darwin
    Contact Centre Technology Theatre
     
  3. AI for quality monitoring in call centers : experience feedback
    Contact Centre Technology Theatre
    • AI
    • Operations
    • Customer Experience
    AI-driven quality monitoring in call centers reduces churn, boosts sales, and cuts staff time by tenfold. I’ll show you how you can enhance customer experience by using AI. By automating call evaluati ...
    Speakers
    David Klajman
    David Klajman, CEO - Audioliz
  4. Brought to you by Elephants don't forget
    Contact Centre Technology Theatre
     
Customer Experience Transformation Theatre

Sponsored by:

nextiva

  1. Cracking the GenAI code: From ‘Black Box’ to transparent CX
    Customer Experience Transformation Theatre
    • Digital Transformation
    • AI
    • Data & Analytics
    If 2023 was the year the world discovered GenAI, 2024 is the year organisations truly began using and deriving business value from this new technology. From employee experimentation to organisational ...
    Speakers
    Yoel Goldenberg
    Yoel Goldenberg, Senior Vice President, Product Management - Uniphore
  2. 5 ways predictive metrics will shape the contact centre
    Customer Experience Transformation Theatre
    • AI
    • Operations
    • Data & Analytics
    Discover how predictive metrics are set to revolutionize contact centres, improving performance, efficiency, and - most importantly - customer satisfaction. Ben Cave, Product Director at evaluagent, w ...
    Speakers
    Ben Cave
    Ben Cave, Product Director - EvaluAgent
  3. Brought to you by Artiwise
    Customer Experience Transformation Theatre
     
  4. Brought to you by Zoom
    Customer Experience Transformation Theatre
     
  5. Unlocking Leadership Greatness: Embrace the Learning Mindset
    Customer Experience Transformation Theatre
    • Employee Engagement & Agent Support
    • Operations
    • Leadership
    In this session, Clayton will reveal how leaders can tap into their existing strengths and experiences to develop a continuous learning mentality. Attendees will explore how adopting this mindset acce ...
    Speakers
    Clayton Drotsky
    Clayton Drotsky, Founder and Director - Growth Crew
Digital CX Theatre

Sponsored by:

cisco

  1. Delivering Trusted Answers in the Digital Age: eGain’s AI Knowledge Framework for Enterprises
    Digital CX Theatre
    In today's digital landscape, delivering accurate, compliant, and trusted information is essential for organisations. At the core of this is eGain’s AI Knowledge platform, which provides a robust, tru ...
    Speakers
    Anthony Gray
    Anthony Gray, VP EMEA - eGain
  2. Brought to you by NICE
    Digital CX Theatre
     
  3. How enhanced communication in the contact center leads to effective results, brought to you by Sanas
    Digital CX Theatre
    • Employee Engagement & Agent Support
    • AI
    • Customer Experience
    This session explores how innovative AI-technology has positively impacted the CX industry, with evidence shown in improved CSAT and NPS across three diverse customer profiles. We'll delve into real-w ...
    Speakers
    Ben Warner
    Ben Warner, Dir. Solutions Engineering - Sanas
Training, Leadership & Culture Zone

Sponsored by:

daktela

  1. Effective Benchmarking Workshop: Real customer operation benchmarking
    Training, Leadership & Culture Zone
    Shrinkage, attrition, and service levels are key operating assumptions which need to be better understood. Move away from lazy “industry standard” assumptions for metrics which can be hugely variable. ...
    Speakers
    Chris Rainsforth
    Chris Rainsforth, Director of Learning & Innovation - The Forum
    Dave Vernon
    Dave Vernon, Director of Membership & Best Practice - The Forum
    Phil Anderson
    Phil Anderson, CEO - The Forum
  2. Operational Effectiveness Workshop: Creating a learning culture
    Training, Leadership & Culture Zone
    Improve your operational effectiveness along with key strategic decisions and the develop your influencing skills. Learn how the Planning and Improvement cycle can be used to create and implement your ...
    Speakers
    Chris Rainsforth
    Chris Rainsforth, Director of Learning & Innovation - The Forum
    Dave Vernon
    Dave Vernon, Director of Membership & Best Practice - The Forum
    Phil Anderson
    Phil Anderson, CEO - The Forum
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