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The UK Contact Centre Decision-Makers' Guide

The UK Contact Centre Decision-Makers' Guide

With insights built on hard data, the 21st annual edition of "The UK Contact Centre Decision-Makers' Guide" is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this report is the major source of real information about what is happening in the UK's customer contact industry.

You can receive it for free, along with the detailed "2024 UK Contact Centre HR & Operational Benchmarking" report (which is £375 to non-participants). Findings will be made exclusively available to participants in early December.  

To take part, please visit:

If you have any questions, including seeing a copy of the questionnaire before completion, please email

The deadline for survey completion is Friday 17th November.​

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