News & Blogs

The Customer Experience World Games was an idea that was born in response to the Covd-19 lockdown. During the early part of quarantine, we had been speaking to several CX individuals who were feeling ...

Meeting customer demands in crisis mode is one thing and delivering an exceptional CX in a world transformed by the pandemic is another. Ian Jacobs, principal analyst at Forrester recently discussed w ...

It’s still good to talk: only 15% of consumers want no human interaction with brands. A new survey reveals UK consumers crave the personal touch when buying  

These are certainly extraordinary times both personally and professionally. With the new reality of social distancing and ‘shelter-in-place’ orders, businesses worldwide are scrambling to adapt to thi ...

Great customer experience and engagement are more important than ever. During the turmoil of COVID-19, what does excellent customer engagement look like? How can brands be there for customers and cont ...

With the disruption caused by coronavirus ensure contact center agents are able to manage increased call volumes by leveraging artificial intelligence (AI) to help scale support.  

Customer loyalty hinges on the customer experience, and because of that, the contact center—where the customer experience is shaped—is now the proving ground for brand differentiation.

Amid the new reality of social distancing and ‘shelter-in-place’ orders, contact centers bear the massive burden of inbound communications whether calls or messages that are oftentimes emotionally cha ...

To limit the spread of COVID-19, the latest UK government advice is that all employees should work from home, providing they can perform their job remotely. However, despite the stringent social dista ...

Omnichannel Customer Contact Centres – What Are They and Why Your Business Should Have One Once upon a time, enterprise contact centres were known as call centres, because the telephone was the usual ...

In today’s omnichannel world, consumers want to effortlessly switch between channels such as social media, email, SMS and the web, and expect the brands they transact to move and interact with them in ...

As your organisation navigates potential emergency situations that force agents to work remotely or at home, RingCentral is uniquely positioned to help you continue to work as a team to serve your cus ...

A guide to building your business around the customer Waiting on hold to get help is inevitable. That being said, long wait times, being bounced around to multiple people, and inability to resolve iss ...

Just How Important Is Employee Experience? Happy Employees, Happy Customers Today’s Employees Are Technologically Overwhelmed Today’s Customers Expect More from Businesses A Unified Approach: Taking U ...

Cloud-based contact centres are the future of successful customer experience. In a world where your customers are becoming increasingly demanding, searching for the most intuitive and personalised exp ...

The performance of your contact centre depends on the productivity of your agents. When your team members feel empowered by the right support, tools and technology, they’re able to accomplish incredib ...

How do you determine which call in your contact centre reaches which agent? Part of delivering an excellent customer experience is ensuring that everyone who interacts with your contact centre gets th ...

Using a cloud-based contact centre can be great during the good times, but during the difficult times it’s invaluable. This is the message from Alan Garratt, Head of Operations at Arco. In an intervie ...

Last month, RingCentral teamed up with UC Today to run CC Expo: Virtually Together. This virtual expo focussed on the practical applications of cloud communications and contact centre and the tangible ...

In today’s world, security is a high priority. It’s essential for companies to protect their data. With businesses working from home, data security has never been so important. From healthcare, to fin ...