02 Jan 2020
Chartered Trading Standards Institute (CTSI)
With ever-increasing competition great customer service is essential to every business. The Chartered Trading Standards Institute (CTSI) can help you improve your customer service, create a culture of continuous improvement and imbed a determination to deliver high-quality customer experience.
To ensure a good customer experience, customer service must be the responsibility of the whole business, not only front-line staff. Businesses must create cultures that motivate, support and recognise employees for delivering great service to both customers and colleagues.