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17 Jun 2020

On-Demand Webinar: Shifting Back - How to prepare for what's next in the contact centre

Top 5 ways contact centres are innovating today for long-term CX success

Staring down the possibility of indefinite shop and outlet closures, extended stay-at-home-orders, and ongoing social distancing restrictions, CX leaders were forced to act fast to achieve business continuity amidst the COVID-19 outbreak.

Join us for a forward-thinking webinar with our top CX experts as they conduct a deep-dive into the most useful crisis-inspired innovations we’ve witnessed over the past month.

In this webinar, find out what’s working in the contact centre, what’s not, and what you can do now to move your organisation beyond survival mode.

Watch and listen to this webinar to learn:
  • The top 5 emerging contact centre innovations worth embracing long-term
  • What you should be doing now to disaster-proof your CX and ensure business resilience
  • How to safeguard confidentiality and cybersecurity in hybrid work environments
  • Smart strategies for building a digitally-resilient organisation from the inside-out

Watch On-Demand Webinar

Neil Russell-Smith, Head of EMEA Marketing

Iain Banks, RVP, International Markets

Wayne Kay, RVP, Sales, TTEC Digital

This webinar is part of our live webinar series. Click here to watch on-demand webinars and to learn more about upcoming topics and dates in the live webinar series.

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