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Customer care begins at the first 'hello'
07 Jan 2020 Chartered Trading Standards InstituteThey say that first impressions count. It isn't merely a common saying - most psychologists think so too. Psychology Professor James Uleman of New York University says: "You don't get a second chance ... -
What are the key trends that run the data center networking market?
06 Jan 2020 Global Risk CommunityModern data centre networking aims to manage clients with multiple data centre workloads. In such a network, servers are the components that provide the necessary services to users (and the programs t ... -
Shopify's Advice on Operating a 100% Remote Contact Center
04 Jan 2020 Lenore Files, TwilioAmid the new reality of social distancing and ‘shelter-in-place’ orders, contact centers bear the massive burden of inbound communications whether calls or messages that are oftentimes emotionally cha ... -
Is your contact centre protecting customer data?
03 Jan 2020 Enterprise Management 360Data breaches and cyber attacks occur daily, so it is vital that organisations develop robust security practices. In the contact centre, for example, protecting customer data is absolutely key to avoi ... -
CTSI Customer Services support and training
02 Jan 2020 Chartered Trading Standards Institute (CTSI)With ever-increasing competition great customer service is essential to every business. The Chartered Trading Standards Institute (CTSI) can help you improve your customer service, create a culture of ... -
At a time when 1 in 3 consumers (60%) have switched brands due to negative contact centre experiences— it’s time to take action. Promote your agents to brand guardian status with the power to enhance ...
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With insights built on hard data, the 21st annual edition of "The UK Contact Centre Decision-Makers' Guide" is the largest and most comprehensive study of UK customer contact operations. Covering digi ...
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The world of Call & Contact Centres is ever evolving! Sometimes the pace of change can be overwhelming, and we struggle to focus on what matters most. This year for the 1st time The Forum will host FO ...