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AI Will Increase The Need For Human Contact Centre Agents Dorothy Wu 64
Personalise your customer service with predictive intelligent routing Dorothy Wu 63
Protecting your organisation from Cyber Attacks Dorothy Wu 57
Contact Centres & Customer Service Summit Dorothy Wu 64
The Forum will host FOUR training workshops as part of the Call & Contact Centre Expo Dorothy Wu 59
The UK Contact Centre Decision-Makers' Guide Dorothy Wu 61
The UK Contact Centre Decision-Makers' Guide Dorothy Wu 68
The 2023-24 UK Customer Experience Decision-Makers' Guide Dorothy Wu 56
Daktela contact centre provider first in UK to integrate ChatGPT into its service offering Dorothy Wu 71
Build a team of agent brand guardians with Calabrio’s new game Dorothy Wu 65

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