Select Event

Title Author Hits
Culture, Continuity & AI: The Human-Centric Edge in Global CX Dan West 23
5 ways to automate your QA program intentionally and responsibly Dan West 31
Voice AI is Here, And It’s Time to Say Goodbye to IVR Dan West 80
The Secret AI Recipe Book for Contact Centers Dan West 74
How to cut call lengths without damaging customer experience Dorothy Wu 80
UK Contact Centres: Technology Innovation Dorothy Wu 63
UK Contact Centres: Business Strategies Dorothy Wu 56
UK Contact Centres: Customer Experience Dorothy Wu 58
Younger customers report better customer service experiences – so why are they less loyal? Dorothy Wu 62
Announcing tkg partnership with Call & Contact Centre Expo Dorothy Wu 63

Page 1 of 3

Select Event