Customer expectations are evolving faster than ever, making exceptional experience a key driver of loyalty, growth, and competitive advantage. Taking place 18–19 November | Excel London, Customer Experience Expo is the meeting place for thousands of industry professionals, innovators, and solution providers shaping the future of the CX industry.
From AI-powered personalisation and customer insights to journey optimisation and digital transformation, the event showcases the ideas and technologies redefining how brands engage with their customers.
Whether you’re leading CX strategy, enhancing customer journeys, or exploring the next wave of innovation, Customer Experience Expo is where the industry comes together to connect, learn, and lead.
"This was a thoroughly excellent event in every way. It offered a really inspiring set of product and technology demonstrations, mixed with great seminars. The event was also expertly run - great lay out, the right balance of exhibitors to visitors...
Head of Customer Service, Education and Skills Funding Agency
Head of Customer Service
Education and Skills Funding Agency
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"Great opportunity to learn about the art of the possible with new technologies and hear about how other organisations are tackling changes in customer expectations. Would recommend!"
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Senior CX Specialist, LOT Polish Airlines
Senior CX Specialist
LOT Polish Airlines
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"I can recommend attending at CC Expo. Great networking opportunities, great chance to keep up with the trends and to learn what vendors have to offer. Apart from that, great location and surrounding. Apart from serious talks, a lot of fun activities...
Senior Engineer, University of Oxford
Senior Engineer
University of Oxford
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"This was a well run and organised Expo, which struck a good balance between informative seminars and access to suppliers. Supplier representatives were on the whole very knowledgeable, and I've come away from the Expo much better informed than I arrived."
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Head of continual improvement and quality assurance, Daisy Communications Ltd
Head of continual improvement and quality assurance
Daisy Communications Ltd
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"A great way to learn about the latest trends in technology available to deliver an excellent customer experience. Excellent seminars from industry experts sharing real-life scenarios and experiences to bring it all to life."
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Head of Marketing, EC Outsourcing
Head of Marketing
EC Outsourcing
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"Having not attended the expo before I decided to really throw myself in to every aspect of the two days. The talks were informative and provoking, the exhibitors were keen to talk about not just their product but the wider industry too. A great event...
Head of Infrastructure, Acas
Head of Infrastructure
Acas
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"This was the first time I attended the show and I was very impressed with the quality of vendors available and the variety of seminar topics. I gathered valuable knowledge and insight and made some excellent networking contacts too. I will definitely...
Business Development Manager, Omningage
Business Development Manager
Omningage
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"A fantastic event that was ram-packed with useful seminars & thought provoking speeches. There was lots of opportunity to network with industry specialists & the whole atmosphere was extremely welcoming. Great job!"
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Channel Sales Manager, Orbit Energy
Channel Sales Manager
Orbit Energy
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"The Call & Contact Centre Expo is a great event that allows us all to share best practice, learn new technologies and focus the end of the day on the following - streamlining and doing our organisations...
Product Manager, Awaken Intelligence
Product Manager
Awaken Intelligence
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"As a first-timer and just after a pandemic, this was a great experience and very well-managed. It was an awesome opportunity to really get a feel of what is going on in the industry right now and I came away with a headful of ideas and a handful of...
Business Development Manager, Simucall Ltd
Business Development Manager
Simucall Ltd
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"We were looking to discuss our recruitment assessment tool with people in the Call Centre for their reaction. It reinforced our opinion that there is a real need for it which is invaluable in our strategic...
Stephen Burbridge, Account Executive, HaloCRM
Stephen Burbridge
Account Executive
HaloCRM
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"A brilliant way to get your name out here"
“I think it is a brilliant way to get your name out here. We are talking to lots of people...
Steph Stylianou, Principal Solutions Consultant, Sprinklr
Steph Stylianou
Principal Solutions Consultant
Sprinklr
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"The people here are passionate about customer experiences"
“I think that because of the focus on the contact centre, there are loads of people...
Ciara Foley, Marketing Specialist, Content Guru
Ciara Foley
Marketing Specialist
Content Guru
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"The biggest and best"
“It’s definitely the biggest and best event in the UK for contact centres”
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William Stephen, Marketing Specialist, Content Guru
William Stephen
Marketing Specialist
Content Guru
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"Better then previous events"
“I definitely think this year has been even better then the ones previously. We have had a lot of people coming...
Guilherme Pinheiro, Vice President of EMEA, Talkdesk
Guilherme Pinheiro
Vice President of EMEA
Talkdesk
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"The biggest event in EMEA"
“For us this is the biggest event in EMEA. We have the most traffic and not just people from the UK, but people...
Adam Williams, Sales Director, Nice
Adam Williams
Sales Director
Nice
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"This is the event of the year for us!"
“This is the event of the year for us. It was amazing coming back last year. It is incredibly busy,...
