• 5 ways to automate your QA program intentionally and responsibly
    Information
    15 October 2025

    5 ways to automate your QA program intentionally and responsibly

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  • Voice AI is Here, And It’s Time to Say Goodbye to IVR
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    24 September 2025

    Voice AI is Here, And It’s Time to Say Goodbye to IVR

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  • The Secret AI Recipe Book for Contact Centers
    Information
    24 September 2025

    The Secret AI Recipe Book for Contact Centers

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  • How to cut call lengths without damaging customer experience
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    26 September 2024

    How to cut call lengths without damaging customer experience

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  • UK Contact Centres: Technology Innovation
    Information
    17 September 2024

    UK Contact Centres: Technology Innovation

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  • UK Contact Centres: Business Strategies
    Information
    17 September 2024

    UK Contact Centres: Business Strategies

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  • UK Contact Centres: Customer Experience
    Information
    16 September 2024

    UK Contact Centres: Customer Experience

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  • Younger customers report better customer service experiences – so why are they less loyal?
    Information
    23 August 2024

    Younger customers report better customer service experiences – so why are they less loyal?

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  • Announcing tkg partnership with Call & Contact Centre Expo
    Information
    20 August 2024

    Announcing tkg partnership with Call & Contact Centre Expo

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  • AI Will Increase The Need For Human Contact Centre Agents
    Information
    02 August 2024

    AI Will Increase The Need For Human Contact Centre Agents

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  • Personalise your customer service with predictive intelligent routing
    Information
    28 May 2024

    Personalise your customer service with predictive intelligent routing

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  • Protecting your organisation from Cyber Attacks
    Information
    29 April 2024

    Protecting your organisation from Cyber Attacks

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  • Contact Centres & Customer Service Summit
    Information
    28 March 2024

    Contact Centres & Customer Service Summit

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  • The Forum will host FOUR training workshops as part of the Call & Contact Centre Expo
    Information
    17 January 2024

    The Forum will host FOUR training workshops as part of the Call & Contact Centre Expo

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  • The UK Contact Centre Decision-Makers' Guide
    Information
    15 November 2023

    The UK Contact Centre Decision-Makers' Guide

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  • The UK Contact Centre Decision-Makers' Guide
    Information
    28 September 2023

    The UK Contact Centre Decision-Makers' Guide

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  • The 2023-24 UK Customer Experience Decision-Makers' Guide
    Information
    24 July 2023

    The 2023-24 UK Customer Experience Decision-Makers' Guide

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  • Daktela contact centre provider first in UK to integrate ChatGPT into its service offering
    Information
    25 April 2023

    Daktela contact centre provider first in UK to integrate ChatGPT into its service offering

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  • Build a team of agent brand guardians with Calabrio’s new game
    Information
    14 February 2023

    Build a team of agent brand guardians with Calabrio’s new game

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  • CX & Contact Centre Masterclasses launching in 2023!
    Information
    17 November 2022

    CX & Contact Centre Masterclasses launching in 2023!

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  • Meet Oxus.AI, a Vilnius-based startup aiming to bring the advantages of speech analytics to customer support and sales teams
    Information
    09 November 2022

    Meet Oxus.AI, a Vilnius-based startup aiming to bring the advantages of speech analytics to customer support and sales teams

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  • Contact Centre Agents: Every Hero Needs a Sidekick
    Information
    25 October 2022

    Contact Centre Agents: Every Hero Needs a Sidekick

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