Europe's Leading Call & Contact Centre Expo

22 - 23 November 2022 | ExCeL London

 

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1 EVENT. 2 DAYS. ALL YOUR PROBLEMS SOLVED

Customer expectations are changing, as businesses seek the latest customer experience technology.

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services.

Don't miss out, early bird prices ending 31st May!

Early Bird Offer

EXHIBITING

Join over 150 leading exhibitors showcasing their revolutionary products
& services

VISITING

Build long-lasting relationships and connect with 3500+ customer engagement professionals

AGENDA

Learn from industry leaders as they deliver 80+ seminar sessions, sharing powerful insights you can put into practice

Hear from our 2021 visitors...

  • "This was a thoroughly excellent event in every way. It offered a really inspiring set of product and technology demonstrations, mixed with great seminars. The event was also expertly run - great lay out, the right balance of exhibitors to visitors and seminars. Staff were helpful, processes efficient and the mood friendly. Would recommend unreservedly to anyone in the CX, tech or CCaaS space."
    Market & Innovation Lead
    TelXL Limited
  • "Great opportunity to learn about the art of the possible with new technologies and hear about how other organisations are tackling changes in customer expectations. Would recommend!"
    Head of Customer Service
    Education and Skills Funding Agency
  • "I can recommend attending at CC Expo. Great networking opportunities, great chance to keep up with the trends and to learn what vendors have to offer. Apart from that, great location and surrounding. Apart from serious talks, a lot of fun activities and gadgets. I'd be happy to come back!"
    Senior CX Specialist
    LOT Polish Airlines
  • "This was a well run and organised Expo, which struck a good balance between informative seminars and access to suppliers. Supplier representatives were on the whole very knowledgeable, and I've come away from the Expo much better informed than I arrived."
    Senior Engineer
    University of Oxford
  • "A great way to learn about the latest trends in technology available to deliver an excellent customer experience. Excellent seminars from industry experts sharing real-life scenarios and experiences to bring it all to life."
    Head of continual improvement and quality assurance
    Daisy Communications Ltd
  • "Having not attended the expo before I decided to really throw myself in to every aspect of the two days. The talks were informative and provoking, the exhibitors were keen to talk about not just their product but the wider industry too. A great event all round!"
    Head of Marketing
    EC Outsourcing
  • "This was the first time I attended the show and I was very impressed with the quality of vendors available and the variety of seminar topics. I gathered valuable knowledge and insight and made some excellent networking contacts too. I will definitely be returning to the next one."
    Head of Infrastructure
    Acas
  • "A fantastic event that was ram-packed with useful seminars & thought provoking speeches. There was lots of opportunity to network with industry specialists & the whole atmosphere was extremely welcoming. Great job!"
    Business Development Manager
    Omningage
  • "The Call & Contact Centre Expo is a great event that allows us all to share best practice, learn new technologies and focus the end of the day on the following - streamlining and doing our organisations purpose to the best of our abilities."
    Channel Sales Manager
    Orbit Energy
  • "I had a really great time at the Contact Centre Expo. Being able to see some of the people we have been conversing with digitally throughout the pandemic was a joy. I managed to see some amazing innovation and learnt a lot from the panels. A brilliant day and will definitely be attending again."
    Business Improvement and Systems Lead
    Mountain Warehouse
  • "An excellent event to discover new ideas & technologies as well as meeting up with current suppliers and fantastic networking opportunities."
    Head of Customer Service
    SPY ALARMS GROUP LTD
  • "As a first-timer and just after a pandemic, this was a great experience and very well-managed. It was an awesome opportunity to really get a feel of what is going on in the industry right now and I came away with a headful of ideas and a handful of contacts to add to my network. A very useful experience!"
    Product Manager
    Awaken Intelligence
  • "We were looking to discuss our recruitment assessment tool with people in the Call Centre for their reaction. It reinforced our opinion that there is a real need for it which is invaluable in our strategic planning."
    Business Development Manager
    Simucall Ltd

This year's expo will include:

NEW THEATRES

NEW THEATRES

This years speakers will be providing valuable insights into the challenges the sector is currently facing, be it recruitment and retention, increasing customer satisfaction, data security, and employee satisfaction. To this end, this year's expo will introduce 5 new theatres with content centred around key themes.

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VIP LOUNGE

VIP LOUNGE

Providing unparalleled networking opportunities for call and contact centre professionals, the VIP Lounge is the perfect platform to obtain invaluable new business contacts, connect with leading figureheads and explore new ideas across the industry.

 

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NETWORKING AREA

NETWORKING AREA

The networking area will offer the industry’s leading lights the chance to engage with, and learn from, like-minded professionals, to develop their professional knowledge, pass on their industry insight, and cultivate invaluable new business contacts.

 

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Previous Speakers


 

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The Call & Contact Centre is co-located with the:

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CPD ACCREDITATION

The content sessions were full of knowledge and CPD accredited, enabling you to develop professionally, improve your practice and gain continued competence points.

CPD

PLATINUM SPONSORS

SPONSORS

STRATEGIC PARTNER

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MEDIA PARTNERS