THE EVENT FOR THE CUSTOMER ENGAGEMENT WORLD

16 - 17 November 2021 | ExCeL London

REGISTER NOW

Welcome to Europe’s leading call and contact centre event

Customer expectations are changing, as businesses seek the latest customer experience technology.

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services.

EXHIBIT

VISIT

CX CONNECT

2021 Speakers


 

2021 Agenda Snapshot

Loading
CCC Keynote Theatre RingCentral-Logo
  1. CCC Keynote Theatre
    As restrictions are eased and lockdown lifts, many people will feel anxious and uncertain about how to adjust and remain resilient in the face of change. In this exclusive keynote, you will discover t ...
  2. CCC Keynote Theatre
    For too long, the contact center customer experience has been both driven and constrained by the limitations of core systems typically characterized by disjointed workflows arising from legacy IT, cou ...
  3. CCC Keynote Theatre

View the full agenda

NEW THEATRES

NEW THEATRES

SCCB
With ineffective communication costing companies billions across the world, ensuring your workforce is more connected than ever has never been more important. To this end, this year's expo will introduce two new theatres with content centred around the latest developments in smartcomms. 

VIP LOUNGE

VIP LOUNGE

RingCentral-Logo
Providing unparalleled networking opportunities for marketing professionals, the VIP Lounge is the perfect platform to obtain invaluable new business contacts, connect with leading figureheads and explore new ideas across the industry.

NETWORKING AREA

NETWORKING AREA

RingCentral-Logo
The networking area will offer the industry’s leading lights the chance to engage with, and learn from, like-minded professionals, to develop their professional knowledge, pass on their industry insight, and cultivate invaluable new business contacts.

Our Safety Measures

We have been working closely with all event industry stakeholders developing an industry-wide ‘All Secure Standard’ alongside the UK government that will allow organised industry gatherings take place again.

We will ensure our visitors, exhibitors and colleagues, are protected whilst making events high-quality and productive experiences.

Find out more

CPD

CO-LOCATED WITH

CUX logo         

 

DIAMOND SPONSOR

PLATINUM SPONSORS

GOLD SPONSORS

 

STRATEGIC PARTNER

UKCCF logo

MEDIA PARTNERS

The Forum  EM360   Telecom Resellers   Contact Center World      contact-centres.com