THE EVENT FOR THE CUSTOMER ENGAGEMENT WORLD

16 - 17 November 2021 | ExCeL London

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Welcome to Europe’s leading call and contact centre event

Customer expectations are changing, as businesses seek the latest customer experience technology.

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services.

EXHIBIT

VISIT

CX CONNECT

2021 Speakers


 

2021 Agenda Snapshot

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CUX Keynote Theatre
  1. CUX Keynote Theatre
    In this session we look at the volatility of customer service and how this relates to Contact Centre Customer experience by exploring the Customer Service Experience overall – we look at the emergence ...
Theatre 4 - The Evolving Contact Centre TTEC
  1. Theatre 4 - The Evolving Contact Centre
    Artificial Intelligence is on the rise, with chatbots now a familiar sight to most people. Within the contact centre, uses for AI are diversifying, and intelligent chatbots and NLP are becoming the no ...
  2. Theatre 4 - The Evolving Contact Centre
    Voice is the next frontier. Voice and audio have risen in popularity as evidenced by the nearly 40% of the U.S. population who use voice assistants. But this is more than a trend. There is enormous un ...

View the full agenda

NEW THEATRES

NEW THEATRES

SCCB
With ineffective communication costing companies billions across the world, ensuring your workforce is more connected than ever has never been more important. To this end, this year's expo will introduce two new theatres with content centred around the latest developments in smartcomms. 

VIP LOUNGE

VIP LOUNGE

RingCentral-Logo
Providing unparalleled networking opportunities for marketing professionals, the VIP Lounge is the perfect platform to obtain invaluable new business contacts, connect with leading figureheads and explore new ideas across the industry.

NETWORKING AREA

NETWORKING AREA

RingCentral-Logo
The networking area will offer the industry’s leading lights the chance to engage with, and learn from, like-minded professionals, to develop their professional knowledge, pass on their industry insight, and cultivate invaluable new business contacts.

Our Safety Measures

We have been working closely with all event industry stakeholders developing an industry-wide ‘All Secure Standard’ alongside the UK government that will allow organised industry gatherings take place again.

We will ensure our visitors, exhibitors and colleagues, are protected whilst making events high-quality and productive experiences.

Find out more

CPD

CO-LOCATED WITH

CUX logo         

 

DIAMOND SPONSOR

PLATINUM SPONSORS

GOLD SPONSORS

 

STRATEGIC PARTNER

UKCCF logo

MEDIA PARTNERS

The Forum  EM360