Master the Latest Trends in CX, Business Strategies, and Tech Innovation!

Join us at London's Excel on 19-20 November for the Contact Centre Expo, co-located with Customer Experience Expo, where you can get ready for two action-packed days filled with inspiration, innovation, and ideas that will elevate your game.

With 110+ expert speakers, 100+ sessions, and 6 theatres, this year, we’re diving deep into three exciting themes: Customer Experience, Business Strategies, and Tech Innovation!

From strategies for resolving issues and managing the emotional aspect of customer interactions, to optimizing employee and customer engagement, and cutting-edge solutions to streamline channels and boost agent productivity - we have it all!

SECURE YOUR FREE TICKET!

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Leading Exhibitors120

Professionals3,500+

Seminar Sessions100+

Speakers110+

What’s On at
Contact Centre Expo

Educational theatres

2 days of packed content with 3 primary themes & 10 sub-tracks that showcase the latest strategies, solutions, technologies and ideas for you to integrate into their business plans.

Connect 1-1 meetings

The bespoke programme provides scheduled meetings with selected exhibitors, helping you maximise time and address short-, medium-, and long-term business needs.

Training Workshops

Hosted by The Forum, offering actionable strategies to boost your skills, support personal growth, and strengthen your expertise.

Networking lounge

Offering you the chance to engage with, and learn from, like-minded professionals, to develop your professional knowledge, pass on your industry insight and cultivate new business contacts.

AI

data & analytics

Omnichannel

leadership & culture

digital transformation

customer service

workforce management

Customer experience

employee engagement & agent support

operations

Customer Experience

With the customer at the heart of everything, you want to ensure that they’re happy every step of the way. We’ll take you through the strategies you’ll need to implement, how to resolve issues, and the emotional aspect of customer interactions.

What you can expect to learn about:

Supporting vulnerable customers
Issue resolution
Fostering trust
Personalisation
Creating efficiency for the customer
The ideal customer journey

Business Strategies

Making sure your contact centre runs smoothly takes a lot of work. From making it a profit centre to creating an engaging environment for agents, there are many strategies and elements that need to be considered to optimise employee and customer interactions.

But we’ve got you covered; you’ll learn about:

Leadership and Culture
Workforce Management
Recruitment & Training
Employee engagement
Operational efficiency
Agent support

Tech Innovation

We use tech for everything but knowing when to use it and what you should be using is a different question. To help optimise your contact centre, we’ll guide you through cutting-edge solutions that’ll streamline channels and optimise agent productivity and provide a seamless journey for your customer.

What you can expect to learn about:

AI
Omnichannel integration
Data Analytics
Cloud-based solutions
Workforce management

Join us for more at the Contact Centre Expo, co-located with the Customer Experience Expo

Join us at London's Excel on 19th & 20th November 2025 for the Contact Centre Expo, where you can get up close with 120+ of Europe’s top suppliers at the Expo, featuring free consultations, live demos, and the latest tech services.

Bringing together 3500+ professionals including contact centre leaders and experts in customer experience, operations, and IT to share ideas. Networking at the Contact Centre Expo provides a valuable chance for industry professionals to connect and share insights. Attendees can engage with thought leaders, participate in training workshops, and explore the latest innovations in the industry.

SECURE YOUR FREE TICKET!

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Excel, London
19-20 November 2025

Join us at Contact Centre Expo
Information

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Excel, London
19-20 November 2025

CX Expo

Master the Latest Trends in CX, Business Strategies, and Tech Innovation!

What’s On at Contact Centre Expo

Educational theatres

Connect 1-1 meetings

Training Workshops

Networking lounge

AI

data & analytics

Omnichannel

leadership & culture

digital transformation

customer service

workforce management

Customer experience

employee engagement & agent support

operations

Customer Experience

Business Strategies

Tech Innovation

Join us for more at the Contact Centre Expo, co-located with the Customer Experience Expo

What’s On at
Contact Centre Expo