Expert Topic Series - Motivation & Mental Health

Research suggests 74% of contact centre agents are considered at risk of burnout. This is a dark statistic, which should bring mental health and well-being to forefront of contact centre managers’ mind. In a sector where motivating employees has been proven to be particularly hard, what are the best practices, tools and techniques. This Expert Topic Series will aim to present the various ways in which you can help your improve agents’ well-being as well as increasing your teams’ motivation levels.