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Mediatel Data Receive 2024 Conversational AI Excellence Award
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As a business leader, Luke favours smaller teams, allowing greater control of culture and unique selling propositions. -
The Globee Awards celebrate organizations that demonstrate exceptional dedication to customer satisfaction, innovation in customer service practices, and excellence in delivering superior customer exp ...
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Uxbridge, UK – 2nd May 2024: Tollring’s new AI-powered cloud call recording solution, Record AI, is now available and shipping to channel partners. Record AI is a platform-agnostic cloud call recordin ... -
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CallTower Sets the Stage for Revolutionary Growth in European Markets as an Elite Operator Connect Provider -
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Industry Veteran Paul Holden Joins CallTower to Lead Expansion Efforts in the EMEA Region -
CallMiner recognized for its mastery of operational workflows and flexible taxonomy management expertise, as well as laser-focused product vision and roadmap
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Anywhere365: Comprehensive, Intuitive, Microsoft-Geared Anywhere365 is a fully-fledged, global, omni-channel contact centre solution revolving entirely around the Microsoft stack. “This is a huge adva ... -
See here for more info: https://blog.webex.com/customer-experience/gartner-contact-center-mq/ -
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NICE positioned furthest for Completeness of Vision -
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The overwhelming majority (94%) of contact centre agents say artificial intelligence will support them in their role, despite the perceived threat to jobs. Citing the benefits, the majority (57%) beli ... -
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New collaboration will redefine how businesses access and implement intelligent automation at hyper-scale -
Voice bots differ in a number of ways. Here's our take on how to approach the implementation of customer care automation with Talkie.ai.
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This partnership is the latest addition to the Phoebus Ecosystem Programme that pulls together best of breed suppliers across a range of non-core Phoebus services. This enhances PSL’s overall offerin ... -
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This award program recognises the fastest-growing technology companies in Ireland and is based on the percentage of operational revenue growth over a four-year period. With revenue growth of 2,794%, W ... -
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FourNet publishes latest ‘Remote Working’ White Paper on 2021 & beyond -
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FourNet considers how organisations and workers are coping now that most of the UK population aged 16 and over is vaccinated, and as governments and employers are encouraging at least partial office-w ... -
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Leading cloud-based communication solutions provider, CommPeak, will attend Call & Contact Centre Expo 2021, displaying the most innovative, productivity-maximizing tools on the market. -
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Written by Sophie Grafton, Managing Director, Mystery Shoppers Ltd -
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Cary, NC – October 5, 2021 – QuestBlue Systems Welcome to Europe’s leading Call & Contact Centre event, which showcases the latest and most effective technologies, strategies and advancements to indus ... -
RingCentral announced new capabilities for RingCentral MVP™. The new features are designed to immediately address the challenges faced by workers and teams in a hybrid world.
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Cirrus is proud to announce its win at the 2024 Comms Business Awards, earning the Contact Centre Vendor Award. -
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Home & hybrid working specialist Sensée has launched CloudWorks™, a homeworking solution that gives organisations all the tools necessary to operate home-based and hybrid contact centre operations. -
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Voice and video are trending again There are undeniable advantages to e-mail and instant messaging. For example, they make it possible to reliably record the agreements reached, clearly and without ...