Check out our 2024 speakers!

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Zoff Makda

Head of Operational Resource Planning, Legal & General
- linkedin
Helen Bellamy

Vulnerable Customer Specialist, Quilter
- linkedin
Megan Jones

Editor, Call Centre Helper Magazine
- linkedin
Richard Jennings

Head of Renewals, Hastings Direct
- linkedin
Rachel Percival

Global Director of Customer Service, PayByPhone
- linkedin
Lynsey Hanson

Global Data Protection Officer, Tenintel
- linkedin
Martin Teasdale

Founder, Get out of Wrap
- linkedin
Chris Clarke

Global Head of Real Time, eBay
- linkedin
Andy Doughty

Head Of Business Planning, Legal & General
- linkedin
Phil Anderson

CEO, The Forum
- linkedin
Chris Rainsforth

Director of Learning & Innovation, The Forum
- linkedin
Dave Vernon

Director of Membership & Best Practice, The Forum
- linkedin
Mel Lomax

Learning and Accreditation Manager, CCMA
- linkedin
Kate Law

Director of Services, CCMA
Miles Courtney-Thomas

Co-Founder & Chief Customer Officer, Customer Start Limited
- linkedin
Jo Regan Iles

Chief People Officer, ATM Group
- linkedin
Sarah Williams

Chief Customer Experience Officer, Westminster City Council
- linkedin
Rob Dermott

Client Solutions Director, CCA Recruitment Group
- linkedin
Vinay Parmar

Founder, Dhruva Star
- linkedin
Hannah Cox

Client Partner & Headhunter, Gallop Executive Recruitment
- linkedin
Oliver Cooke

Technical Solutions Architect, Cisco
- linkedin
Sandra Thompson

Founding Director, The Ei Evolution
- linkedin
Pierre Bauzee

Founder, Beyond Satisfaction, Talent Agency for Hospitality and Customer Service
- linkedin
Tom Arbuthnot

Co-Founder, Empowering.Cloud
- linkedin