Check out our 2024 speakers!

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Harman Marwaha

Consultant | Project Manager, CGI
Thomas Lasbrook

Problem Manager, CGI
Helen Beaumont Manahan

Director of Training and People Development, BPA Quality
Garry Gormley

Founder, FAB Solutions
- linkedin
Kate Knowles

Director of Services, CCMA
Danny Wareham

Founder and Culture & Engagement Director, Firgun
- linkedin
Lauren Senior

Operations Manager - Social and Assisted, loveholidays
Xander Freeman

Digital Content Director, Call Centre Helper
Emma Valentine

Learning and Development Manager, Advantis Credit
Phil Anderson

CEO, The Forum
- linkedin
Dave Labrow

Customer Service Manager, Bupa
Alison Stretton

Head of Customer Help & Repair, The Guinness Partnership
Nicola Clarke

Strategic Workforce Planning Manager, The Guinness Partnership
Victor Lisowski

Head of Strategic Accounts, Matrix Platinum
Barry Cooper

Group Head of Customer Experience, moneycorp
Helen Beaumont Manahan

Director of Client Services and CX, National Support Network
Janine Shackleton

Policy Manager, Consumer Council for Water
Rebecca Phillips

Advantis Credit
Dan Eddie

Customer Service Director, SimplyHealth & Denplan
- linkedin
Stephen Alstrup

Professor in Algorithms, Department of Computer Science, University of Copenhagen
- linkedin
Mark Conway

Managing Director, CCP Recruitment
- linkedin
Max Corbridge PCSP

Head of Adversary Simulation, JUMPSEC
- linkedin
Chantal Mitchell

Customer Experience Manager, Vivid
- linkedin
Jo Garland

Director, Customer Engagement EMEA, The LEGO Group
- linkedin