1 EVENT. 2 DAYS. ALL YOUR PROBLEMS SOLVED.

22 - 23 November 2022 | ExCeL London

 

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"Europe’s leading call and contact centre event"

 

What is Call & Contact Centre Expo?

Customer expectations are changing, as businesses seek the latest customer experience technology.

Call & Contact Centre Expo showcases the latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations who are looking to excel in customer engagement.

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services.

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2021 Speakers


 

2021 Agenda Snapshot

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CCC Keynote Theatre RingCentral
  1. CCC Keynote Theatre
    The role of the contact centre is evolving. Customers are demanding smarter experiences and organisations that do not take steps to orchestrate, automate and innovate will be left behind. In this sess ...
  2. CCC Keynote Theatre
    Only a few years ago, Costa Express' contact centre employees worked entirely in-house at company headquarters. All agents had desk phones, and none ever worked remotely. Fast forward to 2019, parent ...
  3. CCC Keynote Theatre
    For too long, the contact center customer experience has been both driven and constrained by the limitations of core systems typically characterized by disjointed workflows arising from legacy IT, cou ...
NEW THEATRES

NEW THEATRES

SCCB
With ineffective communication costing companies billions across the world, ensuring your workforce is more connected than ever has never been more important. To this end, this year's expo will introduce two new theatres with content centred around the latest developments in smartcomms. 

VIP LOUNGE

VIP LOUNGE

RingCentral-Logo
Providing unparalleled networking opportunities for marketing professionals, the VIP Lounge is the perfect platform to obtain invaluable new business contacts, connect with leading figureheads and explore new ideas across the industry.

NETWORKING AREA

NETWORKING AREA

RingCentral-Logo
The networking area will offer the industry’s leading lights the chance to engage with, and learn from, like-minded professionals, to develop their professional knowledge, pass on their industry insight, and cultivate invaluable new business contacts.

Our Safety Measures

We have been working closely with all event industry stakeholders developing an industry-wide ‘All Secure Standard’ alongside the UK government that will allow organised industry gatherings take place again.

We will ensure our visitors, exhibitors and colleagues, are protected whilst making events high-quality and productive experiences.

Find out more

CPD

CO-LOCATED WITH

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DIAMOND SPONSOR

PLATINUM SPONSORS

GOLD SPONSORS

 

STRATEGIC PARTNER

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MEDIA PARTNERS