Why is this going to be time well spent?

At Customer Experience Expo 2026, taking place at ExCeL London on 18–19 November 2026 at Excel, London, everything you need to stay ahead in the rapidly evolving world of customer experience is brought together under one roof.

As businesses face increasing pressure to deliver seamless, personalised, and consistent interactions across every touchpoint, this is where CX leaders come to explore what’s next. From the rise of AI-driven personalisation and data-led decision making to the growing importance of customer loyalty and brand advocacy, the event puts the future of customer experience front and centre.

Bringing together thousands of professionals, forward-thinking brands, and innovative solution providers, the expo offers expert-led seminars, insightful panel discussions, and live demonstrations designed to inspire and inform. Whether you’re looking to refine your CX strategy, better understand your customers, or create meaningful, lasting connections, this is where ideas turn into action.