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Strategy. Culture. Colleagues. Customers. Operations.

27 Nov 2024
Training, Leadership & Culture Zone

Come and discover the keys for contact centre leaders to create a contact centre operation that will deliver business success. Covering strategy considerations, culture creation, colleague happiness, customer excellence and operational effectiveness, Mel will draw on the lessons learnt by industry leaders, what the award-winning centres are doing and what CCMA members are sharing every day in the CCMA community to reveal the secrets to success.

Speakers
Mel Lomax, Awards & Accreditations Manager - CCMA
Registration is now OPEN!

Registration is now OPEN!

Secure your ticket to Europe's Leading Call & Contact Centre Expo!

Join us on 27-28th Nov 2024 | ExCeL, London

SECURE YOUR TICKET!