The spotlight is on the contact centre. It’s the beating heart of any organisation, with customer insight, business-leading approaches to DEIB and wellbeing, and the ability to generate genuine business success. The trick for contact centre leaders is to demonstrate the value and be recognised for the incredible work that they do. Kate will share how contact centres leaders can do this, loading this session with practical suggestions gathered from the UK’s largest community of contact centre professionals in the UK, the CCMA membership.