SoftPhone

With over 20 years of experience in contact center solutions, Softphone is a trusted global leader. Our Smart Connectors serve 500+ clients worldwide, supporting over 100,000 agents across six continents, enhancing communication and interaction management between any CRM and Genesys Cloud™️ & Amazon Connect®️.

Key Features:

    • AI-Driven: Intent, Sentiment, Agent Assist & Next Best Action

    • Integrates Genesys™️ & Amazon Connect®️ with 18+ CRMs

    • Certified by Top CRMs for Safe and Reliable Updates

    • Visual Flow Builder for Automation Customisation

    • Inbound & Outbound Omnichannel Strategies

    • Customer Insights & Interaction History

    • Out-of-the-Box, Cost-Saving Integration

    • Smart Routing & Disambiguation

Constant Innovation with AI & Automation

We integrate AI-driven solutions to enhance CRM functionality, empowering agents with Genesys™️ Agent Copilot and Agent Assist to improve efficiency and decision-making. Our Smart Connectors leverage AI to provide next-best-action insights and streamline workflows.

Proven Expertise and Global Reach

Softphone operates across Africa, Asia, Australia, Europe, North, and South America, delivering seamless Genesys Cloud™️ CRM integration. Our expertise spans contact center workflows, enhancing CX and AX through real-time data access, task automation, and AI-powered tools.

Why Choose Softphone?

Softphone offers:

•⁠  ⁠Business Process Analysis tailored to optimise your operations.

•⁠  ⁠Seamless Integration of Genesys Cloud™️ with CRMs like Salesforce, Oracle, and Microsoft Dynamics.

•⁠  ⁠Contact Center Optimisation using AI, business intelligence, and analytics for data-driven decision-making.

Smart Connectors: Enhancing the Contact Center

Our Smart Connectors embed Genesys Cloud™️ into CRMs, ensuring real-time data access and seamless management of multi-channel interactions (voice, chat, email). The customisable Smart UI enhances agent workflows, offering Smart Buttons and Smart Views for improved efficiency.

Partnerships & Commitment to Excellence

Repeatedly recognised as Genesys™️ EMEA AppFoundry Partner of the Year, we deliver reliable, future-proof CCaaS integrations for any CRM.