EvaluAgent is a cloud-based quality and improvement platform that provides customer service teams with the tools they need to engage, motivate and empower their staff. Powered by AI, EvaluAgent makes it easy to score customer-interactions, produce detailed reports, and quickly highlight opportunities for agent improvement, without the need for complex spreadsheets or management reports. This enables businesses to ensure that their customers consistently get the best service and that their contact centres and agents are meeting all regulatory and quality standards. Launched in 2012, EvaluAgent supports over 11,000 users in a variety of sectors including financial services, insurance, utilities and retail. With ever-expanding international reach and product vision, it works with businesses based in the United States, South Africa, the Philippines, Australia and New Zealand, as well as across Europe.
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