EvaluAgent
- | Yes
- | Call Centre Software
- | Customer Experience
- | Performance Management and Quality Monitoring
EvaluAgent is a cloud-based quality and improvement platform that provides customer service teams with the tools they need to engage, motivate and empower their staff. Powered by AI, EvaluAgent makes it easy to score customer-interactions, produce detailed reports, and quickly highlight opportunities for agent improvement, without the need for complex spreadsheets or management reports. This enables businesses to ensure that their customers consistently get the best service and that their contact centres and agents are meeting all regulatory and quality standards. Launched in 2012, EvaluAgent supports over 11,000 users in a variety of sectors including financial services, insurance, utilities and retail. With ever-expanding international reach and product vision, it works with businesses based in the United States, South Africa, the Philippines, Australia and New Zealand, as well as across Europe.
Address
6 Charlotte SquareNewcastle upon Tyne
NE1 4XF
United Kingdom
Contact Exhibitor
Products
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Evaluate the right conversations… 4 times faster! Move away from spreadsheets, data silos and time-consuming admin. EvaluAgent gets you to the root cause faster.
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Elevate your employee experience and unlock exceptional customer experience
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Transform Your Metrics into Actionable Insights with EvaluAgent's SmartView
Brochures
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We wrote The Essential Guide to Auto-QA because we’ve seen too many organisations miss out on the benefits of Conversation Analytics over the years. While speech and text analytics tools are powerful, ...
News
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Series A Round from PeakSpan Capital Will Fund Investments in Quality Assurance & Agent Improvement Platform Capabilities to Serve Contact Centers of All Sizes
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evaluagent wins Best Quality Assurance Platform 2023