The Great Resignation: Resource threats and opportunities for the contact centre
16 Nov 2021
Contact Centre Technology Theatre
Against the backdrop of ‘The Great Resignation’, recent CCMA research shows those most at risk of quitting have expectations of the tools and applications they need to do their job effectively.
In this keynote the role that a thoughtful technology ecosystem plays in reducing attrition will be debated by 3 'battle scared veterans’ in the industry.
Key Takeaways:
- Why has the C-Suite’s change in attitude toward front-line workers become so critical?
- Does mutual trust + more empowerment lead to personal and organisational growth?
- Is it simply a matter of integration?
Speakers