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WORKSHOP: Productivity and understanding the true value of time

30 Nov 2023
The Training & Networking Zone
Contact Centre Operations & Efficiency , Workforce Management & Training

As Contact Centre professionals do we see time away from the operation mainly as a cost to control? Instead, how could we analyse where each different area of time is adding value? We need to look from the colleague as well as the customer and commercial point of view.

This worshop will look at how, in a operational environment we need to understand these considerations and how this can influence our decision making:
• Learn from best practice examples, to understand how to benchmark against other organisations.
• Understand how decisions can affect adjacent measures to the ones we expected and overcome unexpected consequences.
• Takeaways ideas and examples to support your role in understanding the true value of time.

Spaces are limited, so register for the session here now!

Phil Anderson, Director - The Forum
Chris Rainsforth, Director - The Forum