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18 & 19 MARCH 2020


Wendell Black: Speaking at the Call and Contact Centre Expo

Wendell Black


Happy Agents Make Happy Customers

The Contact Centre is the heart of customer engagements. Is this true for your business as well? Empowered and happy agents are key to deliver excellent customer service. Making it easy for the agent to interact with customers makes both happy. Today, we will talk about how modern cloud solutions can be leveraged to drive productivity and satisfaction to deliver an amazing customer experience and drive customer loyalty.

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Wendell Black will be speaking in the following theatres:

Theatre 17 - Thursday 12.30 - 13.00: Happy Agents Make Happy Customers