• Ground-Breaking New ideas
  • The World's Leading Suppliers Together Under 1 Roof
  • Panel Session hosted by Georgina Owens
  • Expert Advice From Industry Leaders
  • Technology & Tools You've Never Seen Before!
KEY SHOW
SPONSORS:
Ring Central: Show Sponsors of the Call and Contact Centre Expo 8x8: Show Sponsors of the Call and Contact Centre Expo

Keynote Speakers

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  • Dr Nicola Millard: Speaking at the Call & Contact Centre Expo

    Dr Nicola Millard
    BT Global Services

    Botman vs. SuperAgent: how intelligent technologies will shape the future of the contact centre

  • Sarah Masotti: Speaking at the Call & Contact Centre Expo

    Sarah Masotti
    Manager, Google Cloud Professional Services Consulting at Google

    Using the Right Technology & Culture to Unlock Innovation

  • Ian Massingham: Speaking at the Call & Contact Centre Expo

    Ian Massingham
    Worldwide Lead, AWS Technical Evangelism at Amazon Web Services

    Serve Your Customers with Artificial Intelligence from the Cloud, Right Now!

  • John Abel: Speaking at the Call & Contact Centre Expo

    John Abel
    Head of Technology and Cloud for UK, Ireland and Israel at Oracle

    Knowing your customer and making data talk

  • Stuart Eames: Speaking at the Call & Contact Centre Expo

    Stuart Eames
    Operational Improvement Manager for Waitrose

    Harnessing the Voice of the Employee to drive business innovation in Waitrose

  • Lyes Ouarti: Speaking at the Call & Contact Centre Expo

    Lyes Ouarti
    Cloud Solution Architect at Microsoft

    How Bots and Artificial Intelligence can help you boost your performance

  • Margriet Groenendijk: Speaking at the Call & Contact Centre Expo

    Margriet Groenendijk
    Developer Advocate at IBM Watson Data Platform

    The Convergence of Data Science and Software Development

  • Lisa Kelly & Roger Nunn: Speaking at the Call & Contact Centre Expo

    Lisa Kelly & Roger Nunn
    VP, Business Dev & EVP, Assessments & Solutions at Teleperformance

    What does the future of Contact Centres hold?

  • James Dodkins: Speaking at the Call & Contact Centre Expo

    James Dodkins
    BP Group

    Deliberate Culture

  • Dave Thomson: Speaking at the Call & Contact Centre Expo

    Dave Thomson
    Salesforce

    The Call Centre is Dead – Long Live the AI-Powered Contact Centre!

  • David Beard: Speaking at the Call and Contact Centre Expo

    David Beard
    CRM Principal at Sage

    Tips for Maximising Sales Effectiveness

  • Seema Menon: Speaking at the Call and Contact Centre Expo

    Seema Menon
    Director of Sales for Sony Pictures Networks

    Single Stitch Pitch

  • Rita Mokbel: Speaking at the Call and Contact Centre Expo

    Rita Mokbel
    Global Sales Manager for Ericsson

    Selling to the C-Suite: Strategic Relationship Building in the Boardroom

  • Musidora Jorgensen: Speaking at the Call and Contact Centre Expo

    Musidora Jorgensen
    Sales Director, Human Capital Management at Oracle

    Using Emotional Intelligence in relationship building for revenue growth

  • Sharen Murnaghan: Speaking at the Call and Contact Centre Expo

    Sharen Murnaghan
    #1 Global Sales at Hubspot

    How to Transform Your Sales Process to Inbound Sales

  • Anthony Leaper: Speaking at the Call and Contact Centre Expo

    Anthony Leaper
    Senior Vice President of SAP

    Being agile as a fast growing new business area, in a company constantly changing

  • Gavin Ingham-ISM Fellow: Speaking at the Call and Contact Centre Expo

    Gavin Ingham-ISM Fellow
    Keynote Speaker for The Institute of Sales Management (ISM)

    Story Selling For Leaders. Elite communication strategies that influence and change minds

  • Tom Gatten: Speaking at the Call and Contact Centre Expo

    Tom Gatten
    GrowthIntel

    Adopting AI for B2B telemarketing: A case study with Vitality

  • Dan Disney: Speaking at the Call and Contact Centre Expo

    Dan Disney
    Owner at The Daily Sales

    How ANYONE Can Use Social Media to Sell

  • James Ski: Speaking at the Call and Contact Centre Expo

    James Ski
    Sales Confidence

    How to Hire, Onboard and Scale Your Sales Team

  • View All Speakers
SHOW
SPONSORS:
CallPro CRM: Show Sponsors of the Call and Contact Centre Expo Genesys: Show Sponsors of the Call and Contact Centre Expo Aspect: Show Sponsors of the Call and Contact Centre Expo Avaya: Show Sponsors of the Call and Contact Centre Expo Zoho CRM: Show Sponsors of the Call and Contact Expo

Media and Features

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  • 1 Stop Data Ltd: Exhibiting at The Call and Contact Centre Expo

    1 Stop Data Ltd

    Stand No: 2434

  • everymessage: Exhibiting at The Call and Contact Centre Expo

    everymessage

    Stand No: 2464

  • TRC Group: Exhibiting at The Call and Contact Centre Expo

    TRC Group

    Stand No: 2352

  • Exchange Communications: Exhibiting at The Call and Contact Centre Expo

    Exchange Communications

    Stand No: 2470

  • Serenova: Exhibiting at The Call and Contact Centre Expo

    Serenova

    Stand No: 2570

  • The Forum: Exhibiting at The Call and Contact Centre Expo

    The Forum

    Stand No: 2190

  • News And Blogs

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    Gain a competitive edge by outsourcing your business processes.…

    Start the year right with these top four tips for excellent customer service

    Now that 2018 has begun in earnest, it’s crucial to start…

    Contact centres: Five predictions for 2018

    The year ahead has been proclaimed the Year of the Dog,…

    3 technologies that will reduce cost in your contact centre

    Contact Centre Managers face a real challenge when trying to reduce…