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18 & 19 MARCH 2020

ExCeL LONDON

John Finch: Speaking at the Call and Contact Centre Expo

John Finch

AVP of Contact Centre Product Marketing  -  RingCentral

Customer Engagement in the Digital Era

This keynote examines the technology and strategies needed to build truly integrated contact centre platforms helping organisations to benefit from connected services. We examine autonomous tools such as bots that can start to bridge the gap between different users and look at how collaboration is spreading beyond a human task to an activity that will require, and will often be driven by, smarter machine intelligence – to a future where outbound and inbound human to machine communication becomes the new normal.

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John Finch will be speaking in the following theatres:

Keynote 4 - Wednesday 11.45 - 12.15: Customer Engagement in the Digital Era