AVP of Contact Center Product Marketing at RingCentral
As AVP of Contact Center Product Marketing at RingCentral, John Finch is responsible for the strategy and execution of the company’s global contact center marketing efforts. John brings over 20 years of product marketing, product management, and sales experience with leading technology companies. He was most recently Head of Product Marketing at Dialpad where he was responsible for worldwide product & content marketing. Before that, he led product marketing at LiveOps and Genesys launching enterprise cloud-based solutions into the market. John is an entrepreneur at heart and spent time working to disrupt the fine art market by building a technology platform that brings artist and collectors together directly. John has also held leadership positions at Avaya and AT&T.
John holds a BS from the University of Minnesota Carlson School of Management and has studied Art History at Stanford University.
Contact centre 2025: machines, millennials and mobility!
This keynote examines the technology and strategies needed to build truly integrated contact centre platforms giving customers the freedom to connect using any method and device while helping organisations to resolve cases faster and sell more thorough a personalised experience. It will also provide an overview of how advanced call routing, analytics and autonomous tools such as bots can start to bridge the gap between different customer groups to build a future where machine intelligence helps deliver smarter inbound and outbound communication .