Sandrea Morgan CMgr MCMI
A positive, self-motivated Senior Customer Experience and Customer Service Professional with over 20 years experience leading Retail, Tech and Outsourcing Contact Centres. A strategic and inclusive leader with proven experience in increasing productivity, customer satisfaction and revenue generation. Achieved by using innovative thinking to drive technology solutions, process efficiencies and taking an employee development focused approach.
29-Nov-2023Keynote TheatrePANEL: Cultivating Commitment: Building Culture, Retention, and Development
29-Nov-2023Keynote TheatreThe Fundamentals of Customer Service Outsourcing: how to get it right the first time.