Sandra Thompson is the first Goleman Emotional Intelligence (EI) coach in the UK
and she’s been an independent customer and employee experience consultant since 2010. She’s blended EI with customer and employee experience to become a thought leader in this space and she uses her insight to help clients achieve better results. Sandra has taught at Eton College, Pearson Business School and a number of the Global University System (GUS) institutions. She runs her own post-graduate course focused on customer experience and emotional intelligence and often writes online courses for learning and development teams across the globe. Her largest keynote was delivered to a group of more than 1,000 Amazonians online (Emotional Intelligence at Amazon) and the most dynamic experience was with Marketing Week/Econsultancy involving 500 customer service experts from across the UK.
29-Nov-2023Keynote TheatrePANEL: Future of the Contact Centre