Check out our 2024 speakers!

I am an experienced and certified Customer Experience Consultant and Trainer and the Founder of Beyond Satisfaction. With more than a decade of experience managing people and customers in luxury hotels, I am helping businesses to generate more revenue and successfully scale up through their own customers.

By implementing effective customer service methods and strategies, I am elevating your customer experience at its highest so you can turn your clients into real brand ambassadors. By doing so, you will increase the total revenue you generate from clients each year, get your business to handle more customers in order to successfully scale up and reduce the need to constantly look for new clients.

With both training and consulting, my 360 degrees approach is built on all the tools, skills and methods which are keys to make the best impact on both your customer experience and business performance.