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Pedro Andrade

Pedro Andrade

Vice President of AI and Digital Channels, Talkdesk

Pedro Andrade is the Vice President of AI and Digital Channels at Talkdesk, wherein he oversees a suite of AI-driven products aimed at optimising Contact Centre operations and enhancing customer experience. Possessing a fervent interest in the influence of AI and digital technologies in the market, Pedro is particularly keen on exploring the potential of Generative AI as a source of innovative solutions for the Contact Centre industry.