Matt Jones
Product Manager,
EvaluAgent
Matt Jones is a Product Manager at evaluagent with a specific focus on AI. Matt showcases his expertise with over a decade of experience in the contact centre technology industry and a proven track record of success, making him a valuable asset to evaluagent and its customers. Matt’s focus has always been on how to best use technology to improve the experience of both agent’s and customers, which he continues to do through the development of new and existing products.
Sessions
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30-Nov-2023Future of the Contact Centre TheatreTransforming the contact centre through AI