Jim Payne is Dialpad’s Director of Product Marketing for Ai Contact Centre. He’s focused on continuing Dialpad’s momentum in the Contact Center space by ensuring the needs of Dialpad’s customers are reflected in the product roadmap and creating an enduring solution that will transform contact centre operations today and into the future. Based in Denver, CO, he’s spent over 10 years working in AI, Machine Learning, CCaaS and UCaaS. He’s passionate about how technology can drive meaningful business change, flyfishing, playing in the snow, music, and playing with his kids.