Ian possesses a remarkable track record in the realm of voice recognition and AI-driven technologies, particularly within the context of contact centres. Accumulating over 5 years of specialised experience in Speech Analytics and boasting a decade-long career in Unified Communications, Ian is an expert capable of providing invaluable insights and guidance to businesses aiming to elevate their customer interactions and operational efficiency.
Ian's history of driving measurable business outcomes through the strategic application of technology showcases his talent for bridging the divide between cutting-edge AI-driven solutions and their practical, impactful implementation in the real world.
Ian’s expertise will bring value to any organisation seeking to leverage these technologies to improve their contact centre operations. His ability to deliver on the promises of technology and achieve real business results is a testament to his expertise in this field.
30-Nov-2023Connected Contact Centre TheatreWhich is most important… Customer Vulnerability, Employee Well-Being or Agent Performance?