Highly experienced Solutions Engineering Leader with over 20 years of technical experience specialising in Contact Centre, Customer Engagement, Unified Communications, Solutions Architecture and Software Integrations. Excellent track record in designing and delivering innovative software solutions that meet customers' requirements.
Proven talent for building and managing performant, cross functional engineering teams, always ready to provide inspiration, mentorship and support.
Passionate about technology and discovering new ways technology can be used to solve real-life problems.
29-Nov-2023Customer Satisfaction TheatreCustomerAI: Effective, Personalised Customer and Agent Engagement using real-time data