Beverley is a customer service professional with over 30 years' experience gained in customer facing roles & BPO as well as cloud contact centre solutions.
Specialising in client relationship management, she has a naturally collaborative style and creates long lasting working partnerships, generating measurable results. With a very 'hands-on' approach, she is adept at getting a true understanding of the customer journey, helping clients drive improvements in both their customer contact strategies and business goals. Well versed in the latest contact centre/CX thinking, Bev enjoys bringing together all parts of the business to focus on outcomes that matter.
30-Nov-2023Customer Satisfaction TheatrePOV: Hunter, farmer or bean counter, we’re all responsible for clients. (Oh and by the way, QBRs are dead)