Benjamin ( Ben ) has over 20+ years of leadership experience in diverse areas encompassing Technology Strategy, Contact Centre Operations, Engineering, Business Transformation, Product Management, Program Management, Process Engineering & Transition, Benjamin focuses on setting the company’s strategy and infusing it with business analytics and intelligence capabilities to drive value.
Prior to Sprinklr, Benjamin worked for large technology organizations for 19 years and specialized in leading the organization through complex transformations, developing and delivering business outcomes, strategies and roadmaps. he has a successful track record of helping organizations make informed, value-based investment decisions, simplifying technology landscapes, lowering operating costs, developing operating models and supporting their cultural adoption. He’s a skilled influencer and trusted partner who engages with stakeholders at all levels of an enterprise and a passionate people person with a track record of developing engaged, empowered, high-performing teams.
Winner of numerous industry awards for implementation of Integrated sophisticated AI capabilities & out of the box technology for a differentiated solution to resolve new support challenges. At Sprinklr Ben leads the strategy for its customer service platform,
30-Nov-2023Future of the Contact Centre TheatreRight Tech, Right Time, Right AI