Andrea Pollard
COO,
CloudCX
A dedicated IT professional with over two decades of expertise, including seven transformative years as the IT Service Delivery Manager for a prominent UK Life Insurance company’s contact centre platform. Fuelled by a passion for exceptional customer experiences, I now assist companies in maintaining their edge with innovative tools to provide invaluable insights into creating remarkable customer interactions.
Sessions
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29-Nov-2023Employee & Customer Experience TheatreOptimising CX : How Electrolux leveraged automated contact centre testing