Webinar: Customer Expectations in a Post Pandemic Landscape

Evolving customer expectations are being driven by the development of technology and spawning multi-channel connection and engagement, which brands need to keep up with. Lockdown has forced many businesses into online retail/transactions/customer service where they had no presence before and increased demand for online engagement, which is likely to continue post-pandemic.

Takeaways:

• Insights into the challenges and opportunities created by the coronavirus pandemic
• 'What worked' moments of how businesses responded to the new situation
• How this experience has helped to shape customer expectations
• The best ways retailers can prepare their businesses to thrive in the new normal

Mark Finnigan, EMEA Contact Centre Lead, RingCentral

Mark Finnigan the Contact Centre Lead for RingCentral will lead this webinar based on his 20+ years of experience within the contact centre space delivering innovative and agile cloud solutions in order to drive superior Customer Experience.