Watch our webinar "How can organisations maintain and improve on the CX delivered when digital first is the new normal?" free on-demand now.
In today's modern customer engagement economy, customer and agent experiences are directly tied to the power of the technology that supports them. And in order to enable our customers to deliver next-generation customer experiences, we needed to rebuild our cloud capabilities with next-generation technology. Cisco has re-defined the standard for the contact centre platform of the future, with the all-new Webex Contact Center.
Hear from Cisco Contact Center CTO Ryan Plant about how this new platform represents a "tectonic platform shift" that will be the industry-leading contact centre of the future. And hear how Cisco's new acquisition of IMImobile is bringing key cloud technology to expand the capabilities of Webex Contact Center to deliver a comprehensive Customer Experience as a Service (CXaaS) offer.
As Chief Technology Officer of the Contact Center business unit, Ryan is responsible for the overall technology vision and strategy related to the Contact Center portfolio of products and services. As a 20+ year veteran in the technology industry, Ryan has held senior leadership roles in companies ranging from start-ups and mid-size to large, multi-national corporations. Notably, Ryan was the Chief Architect and Vice President of Platform Engineering at NICE inContact and was responsible for defining and executing a cloud strategy that continues to this day. Prior to inContact, Ryan was the Chief Architect at Goldman Sachs where he led a re-platforming effort that today serves as the foundation for the Marcus consumer banking business. Self-described as a hands-on engineer, Ryan spends his time learning technology by doing and teaching; Ryan is a published author and courseware instructor with Pluralsight and is one of the highest-rated instructors in the area of event and stream data processing. As a native of Utah, Ryan enjoys spending time outdoors with his family.