As omni-channel solutions become more common, businesses also need to implement management and security tools that help to ensure a consistent quality of service and a secure experience at every customer touchpoint. The agile cloud platform allows businesses to easily add features, like social, workforce optimisation, enabling leaders to have clear visibility into their contact centre’s ability to achieve critical KPIs. It also empowers remote working to maximise agent productivity while allowing seamless engagements across digital channels.
In this session, customers and experts will share their experiences and expertise on the digital gift that keeps on giving.
- How the post-pandemic is going to affect customer engagement and experience
- How companies can leverage innovative technology
- How to engage your customers across multiple channels
- How to create a personalised experience, in order to scale and differentiate your business.