In the build up to the Call & Contact Centre Expo on 10-11 November 2020 at ExCeL London we’re putting on a series of webinars to help keep you up to date with the latest developments in strategies and technologies.
Join us for our webinars and prepare your brand to survive and thrive in the post-lockdown world!
Customer expectations in the post-pandemic landscape
AVAILABLE ON DEMAND
Evolving customer expectations are being driven by the development of technology and spawning multi-channel connection and engagement, which brands need to keep up with. Lockdown has forced many businesses into online retail/transactions/customer service where they had no presence before and increased demand for online engagement, which is likely to continue post-pandemic.
- Insights into the challenges and opportunities created by the coronavirus pandemic
- 'What worked' moments of how businesses responded to the new situation
- How this experience has helped to shape customer expectations
- The best ways retailers can prepare their businesses to thrive in the new normal