The Call and Contact Centre Expo logo

18 & 19 MARCH 2020


Zviki Ben Ishay: Speaking at the Call and Contact Centre Expo

Zviki Ben Ishay

Co-Founder & CEO  -  Lightico

How To Digitally Transform the Last Mile Of Your Customer Journey

This seminar will explore groundbreaking research that reveals a critical customer experience gap. A mismatch between today’s on-the-go customers and contact center’s desk-oriented technologies that cause friction in the last mile of customer journeys, where customers are required to fill forms, provide signatures and verify their identity.

In this seminar, you’ll learn how to replace cumbersome paperwork with digital tools that enable customers to instantly and effortlessly fill and sign forms, provide documents, verify their identity and make payments via their mobile phones.

3 key delegate takeaways from session:

• Digitally transform customer-facing processes
• Deliver the instant, mobile, intuitive and convenient experience that today’s customers demand
• Accelerate processes, cut costs and improve Customer Experience

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