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Zack Taylor: Speaking at the Call and Contact Centre Expo

Zack Taylor

Director Strategic Communications, Cisco Contact Centre  -  Cisco

Yesterday and Today, The Future of Your Contact Centre

Contact Centres are transforming at an amazing rate, yet they often depend on precepts that have been in place for years. This informative session will blend the old with the new, allowing the attendees to better prepare for the future of their contact centre.

3 key delegate takeaways from session:

1. 3 things that will never change about how contact centres operate
2. 7 emerging trends that are dramatically impacting the future contact centre operations
3. How to navigate the future of your contact centre operations.

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