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ExCeL LONDON

Wayne Kay : Speaking at the Call and Contact Centre Expo

Wayne Kay

Regional Vice President of Sales EMEA  -  Ttec

AI in Contact Centres - The Goldmines & the Minefields

Join TTEC’s Wayne Kay as he highlights the challenge facing CX leaders in today’s industry when using or implementing AI (artificial intelligence) in contact centres. You’ll hear about the ‘digital worker factory’ - automation with proven results – via real-life case studies that are beyond the hype, discovering the reasons for success and failure. Wayne will also touch on RPA (robotic process automation) and journey orchestration - optimising, personalising and setting a course for the future.

3 key delegate takeaways from session:

• The digital worker factory - automation with proven results
• Case studies beyond the hype - the reasons for success and failure
• RPA and journey orchestration - optimising, personalising and setting a course for the future

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