Founder & CEO
CX & AUTOMATION: CASE STUDIES IN CALL CENTRE AI ADOPTION
Short Description of Seminar: (max 70 words, no bullet points or lists)
Cloud AI like Speech-to-Text, Text-to-Speech and Conversational AI are opening up newer ways of how enterprises interact with end-users. New technologies lead to newer challenges. This seminar will cover how early adopters have automated, reviewed ,measured success and de-risked call centre AI implementations.
3 bullet point takeaways from session ie what are the main things a delegate will learn from your seminar
Delegates attending the seminar will walk away with the following:
1. The potential of AI in disrupting how traditional call centres operate.
2. An understanding through case studies of how a truly omni-channel strategy can be deployed.
3. Techniques in ensuring successful deployments of AI at call centers.