VP Contact Center Sales & GTM
Best practices for contact center design and operation in the modern age
Short Description of Seminar: (max 70 words, no bullet points or lists)
Advances in software development are making the build process easier than ever, from the customer journey through to report design, we are seeing increased collaboration between CC managers and software engineers as they craft differentiated customer experiences. We are observing more agent engagement than ever as they weigh in on user interface design, coupled with a greater appetite for experimentation as customers constantly adjust to stay ahead of changing customer expectations.