Director of Solutions Strategy, eGain
Chatbots: Why They Fail, Best Practices, and At-Scale Success Stories
Vendors are promising the world with their chatbots or virtual assistants! But, according to recent research by Forrester, 54% of US consumers think that interactions with chatbots will negatively impact the quality of their lives. Forrester also predicts a significant chatbot backlash. In fact, a customer recently called the virtual assistant of a business he was dealing with a “virtual idiot”! How can you make sure your chatbot does not meet the same fate?
• Transformational use-cases with real-world examples of business value at scale
• Best practices for success, drawn from over two decades of experience in the AI space
• How to get going in 30 days