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Stephen Kennedy: Speaking at the Call and Contact Centre Expo

Stephen Kennedy

Director of Solutions Strategy, eGain  -  eGain

Chatbots: Why They Fail, Best Practices, and At-Scale Success Stories

Vendors are promising the world with their chatbots or virtual assistants! But, according to recent research by Forrester, 54% of US consumers think that interactions with chatbots will negatively impact the quality of their lives. Forrester also predicts a significant chatbot backlash. In fact, a customer recently called the virtual assistant of a business he was dealing with a “virtual idiot”! How can you make sure your chatbot does not meet the same fate?

• Transformational use-cases with real-world examples of business value at scale
• Best practices for success, drawn from over two decades of experience in the AI space
• How to get going in 30 days

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